Food & Drinks Supervisor

Hilton Hotels; Abu Dhabi; On-site; AED 55,000 - 75,000; Full time

Job summary

A leading hospitality company is seeking an F&D Supervisor to ensure high-quality beverage service, enhance Guest experience, and comply with regulations. The ideal candidate will possess strong leadership and communication skills, with a commitment to exceptional customer service in a fast-paced environment.

Qualifications

• Customer Service experience in a supervisory capacity is advantageous.
• Ability to work under pressure and respond to demanding Guest needs.
• Basic level of IT proficiency.

Responsibilities

• Supervise bar service and enhance Guest experience.
• Ensure compliance with health, safety, and licensing regulations.
• Maximise revenue through upselling and effective Team training.

Skills

Leadership

Interpersonal skills

Communication

Customer Service

Job description

As an F&D Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

Desired Candidate Profile

What are we looking for?

An F&D Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Customer Service experience in a supervisory capacity
• Passion for delivering exceptional levels of Guest service
• A basic level of IT proficiency

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

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