Food & Drink Guest Relations - Waldorf Astoria Ras Al Khaimah

Job Description - Food & Drink Guest Relations - Waldorf Astoria Ras Al Khaimah (HOT0BF4T)

Job Number:

HOT0BF4T

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

A Food & Drink Guest Relations is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Food & Drink Guest Relations, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Food & Drink Guest Relations will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assist callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Have a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Food & Drink Guest Relations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and