Food & Beverage Supervisor - Hilton Abu Dhabi Yas Island

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking an experienced Food & Beverage Supervisor in Abu Dhabi. You will supervise bar service, ensure compliance with regulations, and provide exceptional guest experiences. Excellent leadership and communication skills are essential to succeed in this role. Join a dynamic team committed to delivering superior hospitality and enhancing guest satisfaction.

Qualifications

• Experience in customer service within a supervisory role.
• Warm personality and smart appearance.
• Ability to listen and respond to guest needs.

Responsibilities

• Supervise bar service to ensure quality beverage service.
• Train staff on beverage preparation and service standards.
• Ensure compliance with health, safety, and licensing regulations.

Skills

Leadership

Interpersonal skills

Communication skills

Customer service

Ability to work under pressure

Tools

Basic IT proficiency

Job description

What are we looking for

An Food & Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal, and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Customer Service experience in a supervisory capacity
• Passion for delivering exceptional levels of Guest service
• A basic level of IT proficiency

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

An Food & Beverage Supervisor oversees the Food & Beverage service to offer a high-quality, efficient beverage service that adds to a superior Guest experience and complies with licensing regulations related to alcoholic beverages.

What will I be doing

As an F&B Supervisor, you will supervise the bar service to ensure a high-quality, efficient beverage service that enhances the Guest experience and complies with licensing regulations. Specifically, you will be responsible for:

• Checking that Guest service standards are set, implemented, monitored, and continuously evaluated
• Setting up the outlet according to predetermined standards
• Complying with licensing regulations and hotel procedures related to alcohol service and conducting staff training accordingly
• Demonstrating a thorough knowledge of all beverages served, their preparation (to recipe), presentation, and training staff to possess and apply this knowledge
• Ensuring compliance with all health, safety, and fire regulations and procedures, and training team members accordingly
• Ensuring all team members are impeccably presented and adhere to uniform standards
• Managing staff shortages through absenteeism management and reporting all absences
• Completing necessary administration related to staff management
• Maximizing revenue and increasing average spend per guest through upselling, high customer service standards, effective training, and motivation techniques

EOE/AA/Disabled/Veterans

Required Experience: Manager