Food & Beverage Supervisor - Foreign Language Speaker

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated service supervisor to enhance guest experiences. In this role, you will lead a team to deliver exceptional beverage and dining services during events. With a focus on anticipation and attention to detail, you will ensure every guest's needs are met with precision. This position requires a dynamic individual with a background in a multicultural, 5-star hotel environment, capable of thriving under pressure and managing high volumes of luxury guests. If you are passionate about delivering top-notch service and enjoy working in a vibrant atmosphere, this opportunity is perfect for you.

Qualifications

• Minimum 2 years experience in a 5-star hotel environment.
• Ability to manage luxury guest volumes and work under pressure.

Responsibilities

• Supervise service staff and ensure excellent guest experiences.
• Handle guest satisfaction and resolve issues promptly.

Skills

Customer Service

Multicultural Communication

Food and Beverage Knowledge

Problem Solving

Flexibility

Education

Basic Hotel School Diploma

Tools

Hotel Computer System

Job description

JOB SUMMARY

Main Duties/Responsibilities:

1. Supervise the service staff team
2. Offer guests an enjoyable, expertly served beverage/dining experience for all events.
3. Anticipate and service guests' requirements before requests are necessary.
4. Be familiar with the beverage service including stemware used and appropriate garnishes.
5. Complete opening and closing side work as assigned and ensure all tables are set according to standard.
6. Utilize the hotel's computer system for ringing up sales, printing checks, closing checks, and completing closing readings.
7. Carry trays, bus, and reset tables with linen, china, glass, and silver.
8. Ascertain a guest's satisfaction and handle any problems that may arise, informing a manager of the problem and how it was resolved.

CANDIDATE PROFILE

1. Basic hotel school diploma
2. 2 years minimum experience working in a multicultural / 5-star hotel environment.
3. Multi-skilled.
4. Experience in food and beverage or event field.
5. Speed and accuracy (able to manage last-minute activities).
6. Ability to handle luxury guest volumes on a daily basis.
7. Should be able to work under pressure in a customer service environment.
8. Must be flexible and able to work long hours.