Food & Beverage Supervisor

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated service supervisor to enhance guest experiences. This role requires a proactive individual who can manage a team and ensure that every guest enjoys a perfectly served beverage and dining experience. You will be responsible for supervising the service staff, anticipating guest needs, and maintaining high standards of service in a fast-paced environment. If you thrive in a multicultural setting and are passionate about delivering exceptional service, this opportunity is perfect for you!

Qualifications

• Minimum 2 years experience in a 5-star hotel environment.
• Ability to manage luxury guest volumes and work under pressure.

Responsibilities

• Supervise service staff and ensure guest satisfaction.
• Manage beverage service and handle guest requirements proactively.

Skills

Customer Service

Multicultural Experience

Speed and Accuracy

Flexibility

Education

Basic Hotel School Diploma

Tools

Hotel Computer System

Job description

JOB SUMMARY

Main Duties/Responsibilities:

1. Supervise the service staff team
2. Offer guests an enjoyable, expertly served beverage/dining experience for all events.
3. Anticipate and service of guests' requirements before requests is necessary.
4. Be familiar with the beverage service including stemware used and appropriates garnishes.
5. Complete opening and closing side work as assigned and has all tables set according to standard.
6. Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
7. Carry trays, bus and reset tables with linen, china, glass and silver.
8. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

CANDIDATE PROFILE

1. Basic hotel school diploma
2. 2 year minimum experience working in a multicultural / 5 star hotel environment.
3. Multi skilled.
4. Experience in food and beverage or event field.
5. Speed and accuracy. (able to manage last minute activities)
6. Ability to handle luxury guest volumes on a daily basis.
7. Should be able to work under pressure in a customer service environment.
8. Must be flexible and ability to work long hours.