Food & Beverage Supervisor

Job Description

Supervise the day-to-day operations of the food and beverage outlets, including restaurants, bars, room service, and banquet facilities.

Ensure high-quality service delivery and customer satisfaction by monitoring staff performance, providing feedback, and conducting training.

Assist in developing strategies to increase revenue and profitability, such as upselling, promotions, and cost control measures.

Oversee menu planning and pricing to meet guest needs and preferences.

Maintain cleanliness and hygiene standards, ensuring compliance with health and safety regulations.

Coordinate with kitchen and bar staff for timely service and resolve any issues promptly.

Manage inventory, order supplies, and maintain stock levels.

Handle customer complaints professionally, seeking positive resolutions.

Train and mentor staff to enhance skills and performance.

Collaborate with sales and marketing to promote outlets and grow business.

Adhere to company policies and regulatory standards.

Implement standard operating procedures to ensure service consistency and uphold brand standards.

Monitor guest feedback and online reviews to identify improvement areas.

Conduct staff meetings to communicate updates and review performance metrics.

Manage cash handling procedures accurately and report discrepancies.

Stay updated on industry trends and customer preferences to keep offerings competitive.

Qualifications

What you will bring to the role:

• Previous experience as a Food & Beverage Supervisor or similar leadership role
• Strong leadership and communication skills to motivate teams
• Excellent problem-solving skills and attention to detail
• Certificate and knowledge of food safety regulations
• Proficiency in inventory management, cost control, and POS systems
• Flexibility to work various shifts, including early mornings, late evenings, and weekends
• Passion for delivering exceptional guest experiences with a positive, customer-first mindset

Additional Information

Food & Beverage Supervisor position at Mercure Abu Dhabi Downtown