Food Beverage Service Expert WaiterWaitress

Marriott Hotels Resorts; Dubai; On-site; AED 36,000 - 45,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Service Expert to provide exceptional service to diners. Responsibilities include interacting with guests, coordinating with kitchen staff, and maintaining cleanliness in service areas. Ideal candidates should have a high school diploma and are effective communicators. Experience in customer service is preferred, as well as the ability to manage physical demands. Join this dynamic team to enhance guest experiences.

Qualifications

• Must be able to handle transactions and guest interactions effectively.
• Ability to operate in a fast-paced environment and manage multiple tasks.
• Must have a hands-on approach to work and meet physical demands.

Responsibilities

• Ensure guests enjoy their meals and provide excellent service.
• Communicate effectively with kitchen and service staff.
• Maintain cleanliness and organization of work areas.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build an experience that is memorable and unique, with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting with and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

Regardless of your position, there are a few critical elements for success: creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining a professional appearance and communication. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Performing these duties well is essential for guest satisfaction and the success of our business.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.