Food & Beverage Reservations Clerk

Job Description

We are currently looking for dynamic, self-motivated Food & Beverage professionals who want to advance their careers.

As a Food & Beverage Reservations Clerk, you will be responsible for all restaurant bookings and general administrative duties within the department. Your key responsibilities will include:

1. Receiving restaurant reservations and maximizing upselling opportunities
2. Preparing daily reservation updates
3. Recording data from Guest Comment Cards
4. Sending HTML and other promotional materials to the database
5. Regularly updating the Food & Beverage database
6. Handling telephone inquiries about restaurant promotions politely and according to hotel standards
7. Preparing memos, correspondence, emails, and letters internally and externally
8. Ensuring all correspondence is systematically filed
9. Understanding procedures for handling restaurant reservations
10. Sending quotations to guests for group reservations upon request
11. Occasionally assisting with bulk mailings
12. Preparing buffet tags, menus, etc., for Food & Beverage outlets daily
13. Following up on reports required from Food & Beverage outlets

Skills, Education & Qualifications

You should ideally hold a degree or diploma in hospitality with up to one year of experience in a similar role. Fluency in both written and spoken English is essential, and familiarity with computer programs is required. Knowledge of Micros would be an advantage.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, and personable, with an outgoing and approachable personality. You should work well under pressure in a fast-paced environment, be a team player, and thrive in a multicultural setting. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork