Food & Beverage Operations Manager

Accor Hotels; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

SLS Dubai Hotel and Residences is seeking a Food & Beverage Operations Manager to oversee F&B services and ensure exceptional guest experiences. The role involves leadership, operational oversight, financial management, and collaboration with various teams to maintain high standards of service and profitability.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Previous experience in food and beverage management within a hotel or upscale restaurant.
• Strong leadership and interpersonal skills.

Responsibilities

• Assist in leading and managing the F&B team.
• Monitor daily operations for compliance with health and safety standards.
• Maintain high guest satisfaction through attentive service.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

Hospitality management software

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel belonging to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

An awe-inspiring and striking landmark in Downtown Dubai, designed by award-winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

Job Purpose:

The Food & Beverage Operations Manager plays a pivotal role in ensuring seamless operations and an exceptional guest experience within the hotel's F&B department. This position supports the Director of Food & Beverage in overseeing all aspects of food and beverage services, including restaurants, bars, banquets, and catering. The manager collaborates with various departments to uphold high standards of service, quality, and profitability.

Duties & Functions:

1. Leadership and Management:

• Assist the Director of Food & Beverage in leading and managing the F&B team, providing guidance, training, and support to achieve departmental goals.
• Foster a positive and motivating work environment, promoting teamwork and ensuring adherence to hotel policies and procedures.

Operational Oversight:

• Assist in developing and implementing strategic plans to optimize F&B operations and profitability.
• Monitor daily operations, ensuring compliance with health, safety, and sanitation standards.
• Oversee inventory management, ordering, and stock control to minimize waste and maximize efficiency.

Guest Satisfaction:

• Maintain high guest satisfaction by ensuring prompt, attentive service, addressing concerns, and implementing resolution strategies.
• Collaborate with culinary teams to ensure consistency and quality in food offerings, exceeding guest expectations.

Financial Management:

• Assist in budgeting, financial analysis, and cost-control measures to meet financial targets.
• Identify revenue opportunities and contribute to pricing strategies and promotional activities.

Events and Catering:

• Coordinate with sales and events teams for successful banquets, meetings, weddings, and other events, ensuring seamless execution.
• Support menu planning, pricing, and logistics for catering, aligning with client expectations and budgets.

Training and Development:

• Support ongoing training initiatives for F&B staff, fostering continuous improvement and service excellence.
• Conduct performance evaluations and provide constructive feedback.

Relationship Management:

• Build positive relationships with employees, suppliers, and service providers, negotiating contracts for favorable terms.
• Collaborate with other departments like housekeeping and maintenance to enhance overall guest experience.

Qualifications:

• Bachelor’s degree in Hospitality Management, Food Service Management, or related field.
• Previous experience in food and beverage management within a hotel or upscale restaurant environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in Microsoft Office and hospitality management software.
• Knowledge of food and beverage trends, culinary techniques, and industry regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.