Food & Beverage Hostess - Holiday Inn & Staybridge Suites Dubai Business Bay

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hotel group in Dubai is seeking a Hostess to provide exceptional customer service to guests. Ideal candidates will have 1-2 years of experience in a 4- or 5-star hotel, excellent communication skills, and the ability to thrive in a fast-paced environment. This role includes welcoming guests, managing bookings, and ensuring a smooth dining experience.

Benefits

Competitive salary

Benefits package

Opportunities for career growth

Qualifications

• 1-2 years of experience in a 4- or 5-star hotel.
• Friendly and professional demeanor required.
• Flexibility to work shifts including evenings and weekends.

Responsibilities

• Welcome guests warmly and ascertain dining needs.
• Manage seating chart and restaurant activity.
• Respond to guest inquiries in a timely manner.
• Perform opening and closing duties as needed.
• Take bookings via telephone and manage inquiries.

Skills

Excellent communication skills

Interpersonal skills

Multitasking ability

Fluency in English

Job description

Food & Beverage Hostess - Holiday Inn & Staybridge Suites Dubai Business Bay

Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a cluster of hotels, is looking for an experienced Hostessto join their extraordinary team!

Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world-leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay includes 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Welcome guests in a warm and friendly manner, ascertain their dining needs.
• Seat guests and manage the seating chart and monitors restaurant activity to determine seating and dining flow.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Perform opening and closing duties, as needed.
• Take bookings for the Restaurant, via telephone, fax, emails and deal promptly with all inquiries relating to the Restaurant, turning inquiries into bookings and handling guest’s orders.
• Keep up to date and accurate all enquiries relating bookings and put them in the systems and follow up any guest’s requirements and pass it on to the right person.
• Liaise with the restaurant management regarding special offers and ensure the offers are advertised accordingly on the system and website.
• Utilize the systems to its full potential, maximize bookings, create a database of all regular patrons of the restaurant, building a detailed record of guest.

WHAT WE NEED FROM YOU

Ideally, you should possess some or all the following qualifications and experience:

• Ideally, you have at least 1-2 years of similar or relative experience in a 4- or 5-star hotel.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Fluency in written and spoken English, additional languages a plus.

WHAT WE OFFER

We'll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.