Food & Beverage Associate

Farah Experiences LLC; Abu Dhabi; On-site; AED 42,000 - 66,000; Full time

Job summary

Miral Experiences in Abu Dhabi invites hospitality professionals to join our dining team. Deliver exceptional dining experiences with attention to detail and warm guest engagement, offering menu guidance and wine pairings.

You will uphold cleanliness, safety, and accurate transaction handling while upselling and resolving guest concerns. As a brand ambassador, you’ll contribute to service quality and operational integrity across all shifts.

Qualifications

• Experience in high-volume guest service environments.
• Strong communication and interpersonal skills.
• Ability to upsell and provide menu guidance.
• Adherence to safety and cleanliness standards.

Responsibilities

• Actively engage each guest with personalized service and follow greetings and seating protocols.
• Answer product inquiries and suggest pairings to enhance dining experiences.
• Process orders accurately and communicate with kitchen for timely delivery of multi-course meals.
• Open and close routines, ensure smooth shift transitions
• Apply standardized serving techniques and maintain service standards.
• Introduce staff to guests and facilitate smooth service transitions.
• Address guest concerns promptly and implement recovery solutions.

Job description

Job description

Join Us at Miral Experiences

Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role:

Deliver exceptional dining experiences by combining attention to detail with outstanding guest engagement. Provide comprehensive menu guidance and support suggestive techniques to elevate guest satisfaction while ensuring high standards of cleanliness and safety. Execute dining procedures flawlessly, uphold accurate transaction handling, and maintain strict adherence to company policies. Take ownership of all service-related tasks—from upselling techniques to resolving guest complaints to create a seamless experience. Support departmental objectives by actively enforcing food safety measures, managing stock levels, and collaborating with team members to deliver excellence. As a pivotal ambassador of Miral's brand, you'll embody our core values to ensure every interaction reinforces our commitment to service quality and operational integrity.

Job Description:

Guest Engagement & Service Excellence

• Actively engage each guest with personalized service, attentively listening to their preferences while following company's greetings and seating protocols.

• Assist in menu selection by answering product-related inquiries and making informed suggestions to enhance dining experiences with strategic wine, drink, and side-order pairings.

• Process all dining orders efficiently with precision, ensuring accurate kitchen communication and timely delivery of multi-course meals according to local Standard Operating Procedures.

• Manage restaurant operations by conducting thorough opening and closing routines, strictly adhering to pre-set company standards to ensure a flawless shift transition.

• Execute standardized serving techniques for all menu offerings, from plating to beverage presentation, in compliance with operational guidelines.

• Function as a designated host to warmly introduce staff to table guests and facilitate smooth service transitions.

• Address guest concerns promptly with professionalism - implementing recovery solutions in alignment with company policies to maintain guest retention and satisfaction.

Operational Excellence