Food & Beverage Assistant (Room Service) at Crowne Plaza Dubai Marina

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a full-time Food & Beverage Assistant (Room Service) to provide exceptional service to guests. The role involves food & beverage service, guest interaction, and maintaining cleanliness standards. Ideal candidates will have 1-2 years of experience in a hotel environment and strong communication skills. Join a dynamic team dedicated to delivering memorable dining experiences.

Qualifications

• 1-2 years of experience in a similar role within a four or five-star hotel or comparable industry.

Responsibilities

• Perform all tasks related to food & beverage service according to hotel standards.
• Greet, seat, and serve guests in a professional manner.
• Gaining in-depth knowledge of the menu.
• Monitor the quality of food & beverages served.
• Handle customer queries and complaints satisfactorily.
• Maintain hygiene and cleanliness standards.
• Prepare for service and maintain mise-en-place.
• Answer calls professionally.

Skills

Strong communication skills

Cultural awareness

Attention to detail

Proficiency in relevant software

Job description

Food & Beverage Assistant (Room Service) at Crowne Plaza Dubai Marina

Are you passionate about hospitality? At IHG, we value individuals who bring care and enthusiasm to their work, creating memorable experiences for our guests.

Crowne Plaza Dubai Marina is located in the vibrant Dubai Marina area, offering a modern hotel experience tailored for business travelers. The hotel features 273 stylish rooms and is situated near Dubai Marina Mall and the scenic pedestrian promenade lined with cafes and restaurants.

We are currently seeking a full-time Food & Beverage Assistant (In Room Dining) to join our dynamic team. In this role, you will provide professional service to guests, ensuring a memorable Room Dining experience. Your key responsibilities will include:

• Performing all tasks related to food & beverage service according to hotel standards
• Greeting, seating, and serving guests in a professional and discreet manner
• Gaining in-depth knowledge of the menu to assist and advise guests effectively
• Monitoring the quality of food & beverages served
• Handling customer queries and complaints satisfactorily
• Maintaining hygiene and cleanliness standards in the outlet and equipment
• Preparing for service and maintaining mise-en-place
• Answering calls professionally as per SOP

Applicants should have 1-2 years of experience in a similar role within a four or five-star hotel or comparable industry. Strong communication skills, cultural awareness, attention to detail, and proficiency in relevant software are desirable.

At IHG, we are committed to employee development and encourage both internal and external candidates to apply. We celebrate diversity and aim to bring genuine hospitality to all our guests. We offer opportunities for growth across various functions and locations within our global network of over 6,000 hotels in more than 100 countries.