Food & Beverage Ambassador

Rotana Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a dynamic Food & Beverage Ambassador. The role involves welcoming guests, managing reservations, and ensuring exceptional dining experiences. Candidates should possess excellent interpersonal skills and a strong knowledge of food and beverage standards. This position offers an opportunity to work in a vibrant hospitality environment.

Qualifications

• Dynamic and self-motivated with excellent interpersonal skills.
• Ability to handle guest complaints effectively.
• Knowledgeable about menus and promotions.

Responsibilities

• Welcome guests warmly and ensure a delightful dining experience.
• Handle reservations and manage inquiries professionally.
• Uphold cleanliness and service standards in the restaurant.

Skills

Professional service skills

Customer relations

Knowledge of food and beverage

Job description

We are currently looking for dynamic and self-motivated Food & Beverage professionals to assist in organizing and directing a team that develops top-quality food & beverage products, with prompt, accurate, and personalized service.

As a Food & Beverage Ambassador, you will be the first point of contact for our guests. You are responsible for receiving and giving a warm welcome to our guests, providing an efficient and courteous approach at all times, and ensuring a proficient, professional, and excellent dining experience by meeting and exceeding their expectations.

General Duties and Responsibilities:

1. Offer consistently professional, friendly, warm, and engaging service.
2. Welcome guests to the outlet, escort them to tables, ensure they are attended to, and be available as a point of contact. Provide menus and introduce the waitstaff.
3. Cater to guests requiring extra attention (e.g., children, elderly) and respond to inquiries and requests in a timely and friendly manner.
4. Ensure food and beverage orders meet quality standards and are delivered promptly.
5. Assist colleagues as needed to meet work goals.
6. Use the standards in the F&B Enquiry/Booking Checklist when handling reservations and inquiries.
7. Record relevant guest history in profiles.
8. Capture guest source data accurately (in-house, local residents, tourists) and consolidate per shift.
9. Handle reservations, manage the reservation book, and answer calls professionally.
10. Coordinate with the service team for reservation arrangements and table management.
11. Maintain cleanliness and upkeep of the outlet and entrance area.
12. Ensure guest well-being through friendly, discreet contact.
13. Be knowledgeable about menus and promotions to assist guests effectively.
14. Contribute to the outlet database with details on regular guests and their preferences.
15. Ensure guest satisfaction upon departure.
16. Perform all tasks related to Food & Beverage service according to hotel standards.
17. Acquire in-depth knowledge of the outlet's menu to advise guests.
18. Practice good customer relations and address complaints satisfactorily.
19. Ensure the outlet is properly set up for service and supervise operations for smoothness.
20. Supervise the service team to ensure duties are performed to standards.
21. Use up-selling techniques to enhance guest experience and increase revenue.
22. Operate safely and environmentally responsibly to protect health, safety, and the environment.
23. Comply with hotel policies on environmental, health, and safety standards.