Food Beverage Administrator Emiratis Only - Conrad Abu Dhabi Etihad Towers Hotel

Hotels; Abu Dhabi; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading hospitality company seeks a Food & Beverage Administrator for its esteemed hotel. The role involves ensuring smooth administrative operations, high guest satisfaction, and collaboration within the team. Ideal candidates will have strong organizational and communication skills, alongside significant experience in similar positions.

Qualifications

• At least 12 years of experience in a similar role.
• Fluency in English and good command of Food & Beverage terminology.
• Computer literacy required.

Responsibilities

• Maintaining high customer service standards and prioritizing guest satisfaction.
• Managing team member inquiries and maintaining personnel records.
• Preparing daily function sheets and managing weekly duty rosters.

Skills

Strong organizational skills

Interpersonal skills

Communication skills

Fast typing skills

Education

University degree, college certificate, or secretarial training

Tools

Word processing

Spreadsheets

Job description

The Food & Beverage Administrator is responsible for coordinating administrative tasks and projects within the Food & Beverage team, providing administrative support, and completing projects in line with Hilton International policies and procedures.

What will I be doing

As the Food & Beverage Administrator, your responsibilities include:

• Maintaining high customer service standards by prioritizing guest satisfaction.
• Taking personal responsibility and initiative to resolve issues, communicating effectively with guests and colleagues.
• Approaching tasks with enthusiasm, seeking opportunities to learn and improve personal performance.
• Responding flexibly to changing requirements and tasks.
• Supporting team collaboration to achieve departmental goals.
• Contributing ideas to improve operational and environmental procedures.
• Promoting the services and facilities of Conrad Abu Dhabi Etihad Towers Hotel.
• Ensuring safety in all work activities.
• Preparing daily function sheets and other documentation for briefings.
• Managing team member inquiries regarding holidays, medical records, and recording attendance and payroll information.
• Maintaining personnel records including addresses, salaries, and identification details.
• Monitoring productivity, overtime, and labor reports.
• Managing weekly duty rosters and shift changes.
• Writing work orders and following up on maintenance requests.
• Handling office requisitions and ensuring stock levels.
• Drafting correspondence and attending meetings, including taking and distributing minutes.
• Handling interdepartmental requests and cake orders.
• Organizing discussions on employee progress reports and translating when needed.
• Checking timecards for attendance issues.
• Managing mail and filing systems.
• Performing additional duties as assigned.

  What are we looking for

  The ideal candidate will have:

  • A university degree, college certificate, or secretarial training.
  • At least 12 years of experience in a similar role.
  • Fluency in English and good command of Food & Beverage terminology.
  • Computer literacy, including proficiency in word processing and spreadsheets.
  • Strong organizational, interpersonal, and communication skills.
  • Fast and accurate typing skills.
  • Experience in line operations management and labor relations preferred.

  What will it be like to work for Hilton

  Hilton is a leading global hospitality company offering luxurious hotels, resorts, and accommodations worldwide. Our mission is to provide exceptional guest experiences, and our team members are central to achieving this goal.

  Required Experience: Unclear Seniority