Food and Beverage Supervisor

Job Description

• Supervise the day-to-day operations of the food and beverage outlets, including restaurants, bars, room service, and banquet facilities.
• Ensure high-quality service delivery and customer satisfaction by monitoring and evaluating the performance of the staff and providing feedback and training as needed.
• Assist in developing and implementing strategies to increase revenue and profitability, such as upselling, promotions, and cost control measures.
• Oversee menu planning and pricing to ensure a diverse and appealing selection that meets the needs and preferences of the guests.
• Monitor and maintain the cleanliness and hygiene standards of the food and beverage outlets, ensuring compliance with health and safety regulations.
• Coordinate with the kitchen and bar staff to ensure timely and efficient food and beverage service, resolving any issues that may arise.
• Assist in conducting inventory management, ordering supplies, and maintaining proper stock levels to meet the demands of the business.
• Handle customer complaints and concerns in a professional and timely manner, seeking to resolve issues and ensure a positive experience for guests.
• Train and mentor staff members, providing ongoing guidance and support to enhance their skills and performance.
• Collaborate with other departments, such as sales and marketing, to promote the food and beverage outlets and drive business growth.
• Adhere to all company policies and procedures, as well as local, state, and federal regulations related to food and beverage service.
• Implementing and enforcing standard operating procedures to maintain consistency in service and uphold the hotel's brand standards.
• Monitoring guest feedback and online reviews to identify areas for improvement and address customer concerns in a timely manner.
• Conducting regular staff meetings to communicate updates, review performance metrics, and reinforce service expectations.
• Managing and reconciling cash handling procedures, ensuring accuracy in cash payments and reporting discrepancies.
• Assisting in the recruitment and hiring of new staff members, conducting interviews, and facilitating training programs to onboard new employees.
• Staying updated on industry trends, new products, and customer preferences in the food and beverage sector to continually enhance offerings and remain competitive in the market.

Qualifications

• An outgoing personality with love for people, restaurants, and creativity.
• Diploma or equivalent required.
• Minimum 2 years’ experience as F&B Supervisor, preferably in a 4 or 5-star hotel.
• Thorough knowledge of all F&B menu including ingredients, methods of preparation, and proper service.
• Baseline knowledge of wines and spirits.
• Professional fluency in English (written, verbal, and spoken).
• Sound interpersonal and communication skills to lead and influence a wide variety of audiences/stakeholders.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.

Additional Information

Your team and working environment:

Diverse, young, and vibrant team.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.