FOH Team Leader

AWJ Investments; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is seeking a FOH Team Leader to supervise daily operations, enhance guest experiences, and develop staff within their dynamic team. The ideal candidate will have a strong background in customer service and leadership, ready to tackle challenges and improve service standards while ensuring a seamless operation.

Qualifications

• 2+ years in hospitality, customer service, or food/beverage operations.
• Leadership experience preferred.

Responsibilities

• Oversee daily guest-facing operations and manage staff.
• Ensure exceptional service and maintain cleanliness and ambiance.
• Monitor inventory, compliance, and manage schedules.

Skills

Interpersonal skills

Communication

Organizational skills

Problem-solving

Attention to detail

Multitasking

Job description

FOH Team Leader oversees daily guest-facing operations—supervising staff, maintaining service quality, managing customer interactions, and supporting overall team performance.

Leadership & Supervision:

• Directly lead FOH staff: train new hires, coach employees, mentor for growth.
• Act as shift manager in their absence: assign roles, open/close operations, lead floor execution.
• Support managers and senior staff during peak times.

Customer Service & Guest Experience:

• Ensure exceptional service: greet and assist guests, resolve complaints professionally.
• Maintain ambiance, cleanliness, and presentation of front desk, lobby, dining, or waiting area.
• Provide local insights or product knowledge where applicable.

Operations & Administration:

• Oversee check-ins/check-outs or ordering/payment processes, plus cashier tasks and cash accountability.
• Manage staff schedules/rotas, issue breaks fairly, and ensure proper coverage.
• Monitor inventory, supplies, hygiene, and safety compliance.
• Process financial records, till counts, payroll/time logs, and other reports.
  
  

Training & Development:

• Onboard and continuously train FOH staff in service protocols and procedures.
• Coach team members to improve service standards and efficiency.
• Provide regular feedback and encourage professional growth.

Problem-Solving & Continuous Improvement:

• Identify and resolve service bottlenecks, operational issues, and guest concerns.
• Collaborate with senior leadership to enhance processes and guest satisfaction.
• Take initiative—lead by example, jumping in wherever needed.

Common Qualifications:

• 2+ years in hospitality, customer service, or food/beverage operations; leadership experience preferred
• Strong interpersonal, communication, and organizational skills
• Problem-solving capabilities, attention to detail, and ability to multitask.