FO Host / Guest Service Agent

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading global hospitality company as a Guest Service Agent, where your role is pivotal in ensuring exceptional guest experiences. You'll be the first point of contact, influencing guests' first impressions through outstanding service and efficient reception processes. This position offers a dynamic work environment where you can showcase your communication skills and attention to detail. With opportunities for training and development, you will be part of a team that embodies the spirit of hospitality. If you are passionate about delivering high-quality service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Previous experience in a customer-focused industry is essential.
• Competent level of IT proficiency is required.

Responsibilities

• Provide exceptional reception services from check-in to check-out.
• Maximize room occupancy and promote hotel services effectively.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

IT Proficiency

Education

Experience in Customer-Focused Industry

Front Office/Concierge Experience

Job description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required, and assist with the Night Team's training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling.
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

EOE / AA / Disabled / Veterans

Schedule: Full-time

Brand: Hampton by Hilton

Guest Services, Operations, and Front Office