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A dynamic flower retail shop is seeking a skilled florist responsible for creating stunning floral arrangements and ensuring excellent customer service. This role offers opportunities to manage inventory and maintain the shop's visual appeal while delivering high-quality floral designs for various occasions. Candidates should have proven experience, strong creativity, and customer-focused skills in a fast-paced environment.
Job Title: Florist
Job Summary: The florist is responsible for creating floral arrangements, managing inventory, assisting customers, and maintaining the overall appearance of the shop. They play a crucial role in ensuring customer satisfaction through high-quality floral designs and excellent customer service.
Key Responsibilities:
Floral Design and Arrangement:
Create and design floral arrangements for various occasions such as weddings, funerals, holidays, and everyday use.
- Utilize knowledge of different flowers, foliage, and their seasonal availability to create appropriate arrangements.
- Customize arrangements based on customer specifications and preferences.
Customer Service:
- Greet and assist customers in selecting flowers, plants, and other related products.
- Provide advice and suggestions to customers regarding flower care, arrangement, and suitable selections for specific occasions.
- Handle customer inquiries, complaints, and special requests in a professional manner.
Sales and Transactions:
Process sales transactions using the shop's point of sale (POS) system.
- Manage cash register and handle money accurately.
- Upsell additional products such as vases, greeting cards, and other gift items.
Inventory Management:
Monitor stock levels of flowers, plants, and supplies; place orders with suppliers as needed.
- Inspect flower deliveries for quality and freshness; properly store and condition flowers to maintain their longevity.
- Keep track of inventory and report any shortages or issues to the shop manager.
Shop Maintenance:
Maintain a clean, organized, and visually appealing shop environment.
- Ensure floral displays are fresh, attractive, and replenished regularly.
- Clean work areas, tools, and equipment after use to maintain hygiene and efficiency.
Event Coordination:
Assist with the planning and execution of floral arrangements for events and special occasions.
- Collaborate with event planners, customers, and other stakeholders to ensure floral needs are met.
Qualifications and Skills:
- Strong artistic and creative skills with a good eye for design, colour, and balance.
- Knowledge of different flowers, plants, and floral design techniques.
- Excellent customer service and interpersonal skills.
- Basic math skills for handling transactions and managing inventory.
- Ability to work under pressure and meet deadlines, especially during peak seasons and holidays.
- Physical stamina to stand for long periods and handle heavy floral arrangements.
- Flexibility to work weekends, holidays, and special events as needed.
Preferred:
- Certification in floral design or related field.
- Previous experience in a retail environment.
This job description outlines the primary responsibilities and qualifications required for a florist in a flower retail shop.
The role is dynamic and involves a mix of creative, administrative, and customer service tasks aimed at ensuring a positive shopping experience and high-quality floral products for customers.