Floor Supervisor

Kitopi; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company in Dubai is seeking an experienced Restaurant Supervisor to oversee daily operations. The role involves ensuring high customer service standards, managing staff performance, and maintaining cleanliness. The ideal candidate will have strong leadership skills and a background in hospitality.

Qualifications

• Previous experience in a supervisory role in a restaurant or hospitality setting.
• Excellent customer service and conflict-resolution abilities.
• Food safety certification is a plus.

Responsibilities

• Supervise front-of-house staff and daily restaurant operations.
• Ensure excellent customer service and handle guest concerns promptly.
• Monitor staff performance, provide coaching, and train new employees.

Skills

Leadership

Organization

Communication

Customer Service

Conflict Resolution

Job description

We are seeking a motivated and experienced Restaurant Supervisor to help lead and oversee daily operations at our establishment. The ideal candidate will ensure a high standard of customer service, team performance, food quality, and cleanliness, contributing to a positive dining experience for every guest.

Key Responsibilities:

• Supervise front-of-house staff and daily restaurant operations.
• Ensure excellent customer service and handle guest concerns promptly and professionally.
• Monitor staff performance, provide coaching, and assist with training new employees.
• Ensure all areas of the restaurant are clean, organized, and compliant with health and safety regulations.
• Assist with scheduling, inventory management, and ordering supplies as needed.
• Support opening and closing duties including cash handling and shift reports.
• Coordinate with kitchen staff to ensure timely food service and consistency in food quality.
• Maintain a positive and productive working environment among staff.
• Implement company policies, procedures, and service standards.
• Work closely with the Restaurant Manager to improve service quality and efficiency.

Requirements:

• Previous experience in a supervisory role in a restaurant or hospitality setting.
• Strong leadership, organizational, and communication skills.
• Excellent customer service and conflict-resolution abilities.
• Food safety certification is a plus.