Floor Supervisor

RIKAS Hospitality Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium dining establishment in Dubai is seeking a dynamic Floor Supervisor to supervise daily operations and ensure exceptional guest experiences. The ideal candidate will have previous experience in fine dining, strong leadership abilities, and excellent communication skills. This role requires flexibility in working hours and a passion for hospitality.

Qualifications

• Previous experience as a Floor Supervisor or similar role in a fine-dining environment.
• Strong leadership skills to inspire and motivate a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise daily front-of-house operations for smooth service.
• Lead and motivate the floor team for service excellence.
• Ensure guest requests are handled promptly.

Skills

Leadership

Guest satisfaction

Communication

Interpersonal skills

Problem-solving

Tools

POS systems

Job description

We are now seeking a dynamic Floor Supervisor to join our team and help us deliver unforgettable moments to our guests.

Key Responsibilities

• Supervise daily front-of-house operations to ensure smooth service flow.
• Lead and motivate the floor team to deliver RIKAS-level service excellence.
• Welcome and engage with guests, ensuring an exceptional dining experience.
• Handle guest requests and resolve issues promptly and professionally.
• Monitor staff performance, provide feedback, and support training initiatives.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with the kitchen and management team to ensure seamless coordination.
• Assist in scheduling and maintaining adequate staffing levels.

Requirements

• Previous experience as a Floor Supervisor, Head Waiter, or similar role in a premium or fine-dining environment.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills.
• A passion for hospitality, guest satisfaction, and service excellence.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of POS systems and restaurant operations is preferred.