Floor Manager (Japanese Teahouse)

BANYAN TREE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality company in Dubai is seeking a highly experienced Floor Manager to oversee a sophisticated lounge. You will lead a team to deliver impeccable service, manage daily operations, and ensure a culturally immersive experience for guests. Ideal candidates have a background in luxury F&B management and are passionate about hospitality.

Benefits

Comprehensive training and development programs

Opportunities for career growth

Qualifications

• Proven experience in luxury F&B management, ideally within Asian or Japanese concepts.
• Passion for delivering flawless guest experiences with attention to detail.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead, mentor, and inspire a team of lounge hosts and servers.
• Uphold the highest standards of service excellence.
• Oversee daily operations including reservations and guest flow.
• Collaborate with culinary and beverage teams for flawless service.
• Anticipate guest needs and preferences.
• Maintain the ambiance of the Japanese Teahouse concept.
• Monitor inventory and manage cost controls.

Skills

Luxury F&B management

Guest experience focus

Leadership

Communication

Organizational skills

Multilingual (Japanese / English)

Job description

Banyan Tree Dubai is seeking a highly experienced and guest-centric Floor Manager to lead our Lobby Lounge, a sophisticated Japanese Teahouse-inspired concept. This role is ideal for an individual passionate about luxury hospitality, authentic cultural experiences, and delivering impeccable service at every touchpoint. You will ensure that every guest enjoys a memorable, seamless experience, reflecting the signature warmth, attention to detail, and personalized service that Banyan Tree is renowned for globally. This is a unique opportunity to oversee a luxurious, culturally immersive lounge experience, ensuring every guest interaction reflects Banyan Tree’s signature warmth and meticulous attention to detail.

Key Responsibilities

• Lead, mentor, and inspire a team of lounge hosts, servers, and bartenders to consistently exceed guest expectations.
• Uphold the highest standards of service excellence, ensuring every interaction reflects Banyan Tree’s luxury ethos.
• Oversee daily operations, including reservations, seating, and guest flow, maintaining efficiency without compromising on service quality.
• Collaborate closely with the culinary and beverage teams to ensure flawless delivery of food and beverage offerings, with attention to presentation, taste, and authenticity.
• Anticipate guest needs and preferences, handling inquiries, special requests, and feedback with professionalism and discretion.
• Maintain the ambiance, design, and cultural integrity of the Japanese Teahouse concept, creating an immersive and tranquil environment.
• Monitor inventory, manage cost controls, and ensure operational compliance with hygiene, safety, and Banyan Tree standards.
• Continuously identify opportunities to enhance the guest experience and service excellence.

Qualifications

• Proven experience in luxury F&B management, ideally within Asian or Japanese concepts.
• Passion for delivering flawless guest experiences with attention to detail.
• Strong leadership, communication, and organizational skills.
• Knowledge of F&B operations, cost control, and service standards.
• Flexibility to work evenings, weekends, and public holidays.
• Multilingual abilities (Japanese / English) and luxury hotel experience.
• Natural ambassador of Banyan Tree’s ethos of personalized, heartfelt hospitality.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success