Floor Manager

Ensure the day-to-day operation is smooth in the restaurant.

Assist the leadership team of the restaurant in achieving high guest satisfaction.

Guide and lead the server in the restaurant.

Perform the duties of Manager on a regular basis.

Maximize sales potential and encourage upselling in order to maximize rates.

Ensure cash floats are secured at all times.

Work within budgeted costs.

Minimize abuse of operating equipment.

Ensure that requisitions for supplies are completed, delivered, and accounted for.

Minimize the use of overtime.

Ensure that there is enough operating equipment at all times.

Record all voids and report any payment discrepancies to the Restaurant Manager.

Follow Company procedures when handling cash, credit cards, and cheques.

Address guest complaints and report them to the Manager.

Liaise with colleagues over guests' requirements and needs.

Ensure handover at shift end and beginning.

Liaise with the Head Chef and Reception on a regular basis.

Gather customer feedback at all times.

Complete a full report of the day's events in the Management Report Book.

Create and maintain a personal and respectful rapport with regular guests.

Maintain a high customer profile and handle promptly and courteously all guest comments, questions, complaints, requests, and enquiries, taking necessary action steps and ensuring thorough follow-through.

Familiarize yourself with guests' needs and requirements to ensure efficient and friendly service.

Maintain a fanatical focus on quality and consistency in all areas: food and beverage quality, guest service, cleanliness, etc.

Support all other revenue centers in the hotel such as Rooms and Events.

Be results-driven and totally accountable.

Attend daily business review meetings, weekly strategic sales meetings, management meetings, and other meetings as required/requested.

Undertake regular inspections to ensure that the company's assets are well maintained and protected.

Ensure that the business is seen as a respected and important member of the community by local influencers.

Carry out any other duties as are within the scope, spirit, and purpose of the job as requested.

Qualifications:

Minimum 2 (two) years management experience in Restaurants and Bars.

One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.

Enter and locate work-related information using computers and/or point of sale systems.

Possess a gracious, friendly, and fun demeanor.

Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.

Strong verbal and written communication skills in English.

Maintain positive and productive working relationships with other employees and departments.

Ability to work independently and to partner with others to promote an environment of teamwork.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 kg without assistance.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity.

Stand, sit, or walk for an extended period of time or for an entire work shift.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Remote Work: No

Employment Type: Full-time