Floor Manager

SLS; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Restaurant Manager to ensure smooth daily operations and high guest satisfaction. The ideal candidate will have at least 2 years of management experience in Restaurants and Bars, and be proficient in multitasking in a fast-paced environment. Responsibilities include guiding servers, upselling, and maintaining standards across food and service. Strong communication skills and a friendly demeanor are essential for fostering positive guest relations.

Qualifications

• At least 2 years of management experience in Restaurants and Bars.
• 1-2 years in a public contact role, preferably in an upscale or lifestyle hotel.
• Proficient in using computers and point of sale systems.

Responsibilities

• Ensure smooth daily operations in the restaurant.
• Guide and lead restaurant servers.
• Maximize sales potential through upselling.
• Coordinate with colleagues regarding guest needs.
• Maintain high standards of quality and consistency across food and service.

Skills

Management experience

Customer service

Multitasking

Attention to detail

Communication skills

Tools

Point of sale systems

Job description

Job Description

• Ensure smooth daily operations in the restaurant.
• Assist the restaurant leadership team in achieving high guest satisfaction.
• Guide and lead restaurant servers.
• Perform managerial duties regularly.
• Maximize sales potential through upselling.
• Secure cash floats at all times.
• Operate within budgeted costs.
• Minimize misuse of operating equipment.
• Complete, deliver, and account for supply requisitions.
• Minimize overtime use.
• Ensure sufficient operating equipment availability.
• Record all voids and report payment discrepancies to the Restaurant Manager.
• Follow company procedures for handling cash, credit cards, and cheques.
• Address guest complaints and report them to the Manager.
• Coordinate with colleagues regarding guest needs.
• Conduct handovers at shift changes.
• Communicate regularly with the Head Chef and Reception.
• Gather guest feedback consistently.
• Maintain a daily management report of events.
• Build respectful relationships with regular guests.
• Handle guest comments, questions, complaints, and requests promptly and courteously.
• Understand guest needs to provide efficient, friendly service.
• Maintain high standards of quality and consistency across food, beverage, guest service, and cleanliness.
• Support other hotel revenue centers like Rooms and Events.
• Be results-driven and accountable.
• Participate in daily, weekly, and other relevant meetings.
• Regularly inspect to ensure asset maintenance and protection.
• Enhance the business’s reputation within the community.
• Perform any other related duties as required.

Qualifications

• At least 2 years of management experience in Restaurants and Bars.
• 1-2 years in a public contact role, preferably in an upscale or lifestyle hotel.
• Proficient in using computers and point of sale systems.
• Gracious, friendly, and engaging demeanor.
• Ability to multitask in a fast-paced environment with high attention to detail.
• Strong English verbal and written communication skills.
• Ability to foster positive relationships with colleagues and departments.
• Capable of working independently and promoting teamwork.