Floor Manager

RIKAS Hospitality Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality organization in Dubai is seeking a Floor Manager to support daily operations and lead the service team. You will ensure service standards are met, motivate staff, and handle guest feedback. Ideal candidates have supervisory experience in restaurants or hotels and strong leadership skills. This role requires a professional demeanor, flexibility in hours, and a guest-oriented mindset.

Qualifications

• Previous experience in a supervisory or senior service role in a restaurant or hotel.
• Strong leadership and interpersonal skills with a hands-on approach.
• Excellent communication and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Supervise daily service to ensure a smooth and professional guest experience.
• Support, guide, and motivate the service team during shifts.
• Assist with schedules and shift planning.
• Monitor and maintain dining room cleanliness and safety standards.

Skills

Leadership

Interpersonal skills

Problem-solving

Attention to detail

Professional demeanor

Tools

POS systems

Job description

The Floor Manager supports the restaurant management in overseeing the daily front-of-house operations, ensuring service standards are met, guests are well looked after, and the team performs efficiently. This is a hands-on leadership role that requires strong presence on the floor, attention to detail, and the ability to lead by example.

Key Responsibilities:

Service Operations

• Supervise daily service on the floor to ensure a smooth and professional guest experience.
• Coordinate table assignments and oversee service flow during peak periods.
• Handle guest feedback and resolve issues promptly and diplomatically.
• Ensure readiness of the floor before each service (cleanliness, mise-en-place, staff presence).

Team Leadership

• Support, guide, and motivate the service team during shifts.
• Assist with onboarding, training, and development of new front-of-house staff.
• Ensure that grooming standards, punctuality, and conduct policies are followed.
• Lead briefings to communicate daily objectives, specials, or operational updates.

Operational Support

• Assist the restaurant management with schedules, floor plans, and shift planning.
• Ensure POS usage and billing procedures are correctly followed.
• Support inventory counts (linen, uniforms, menus, small equipment).
• Monitor and maintain dining room cleanliness and safety standards.

Requirements:

• Previous experience in a supervisory or senior service role in a restaurant or hotel.
• Strong leadership and interpersonal skills with a hands-on approach.
• Excellent communication and problem-solving abilities.
• Professional demeanor, attention to detail, and guest-oriented mindset.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of restaurant systems (POS, reservation platforms) is a plus.