Fleet Sales & Key Account Business Development Manager | Trading Enterprise - Volvo | Ras Al Khaim

Al Futtaim Group; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Fleet Sales & Key Account Business Development Manager to drive aftersales and customer service excellence in the automotive sector. This role requires a dynamic individual with a strong background in customer relations, particularly within fleet operations. The ideal candidate will leverage their expertise to build lasting B2B relationships while ensuring high standards of service delivery. Join a renowned company committed to sustainable growth and innovation, where your contributions will significantly impact the automotive landscape in the UAE.

Qualifications

• 3+ years in Aftersales/Customer Service in the automotive industry.
• Fluency in Arabic is mandatory for this position.

Responsibilities

• Develop and maintain positive B2B relationships with major fleet companies.
• Utilize effective communication to influence stakeholders and enhance customer engagement.

Skills

Communication Skills

Customer Service

Business Relationship Building

Fluency in Arabic

Education

Technical and Business Management Qualifications

Tools

Microsoft Office Suite

Business Modeling Tools

Job description

Fleet Sales & Key Account Business Development Manager | Trading Enterprise - Volvo | Ras Al Khaim

Established in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge and Ram vehicles. Recently, Trading Enterprises has added 2 high end luxury sports vehicles - Fisker and Lotus, to its portfolio. Fisker is a new generation electric car and is evidence of the company's commitment to support the environment for sustainable growth.
Competing in the UAE's Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after-sales operations existing in all seven emirates.
Sales of Chrysler/Jeep and Dodge products have risen dramatically, reflecting the introduction of exciting new models. In the next few years there will be many more additions to the range featuring the unique combination of German engineering and American design.
Volvo is now firmly established in the UAE as a supplier of prestige automobiles, able to compete with the very best in the marketplace. Volvo, whilst retaining its enviable reputation for safety has now one of the most luxurious refined models ranges available. The V70 station wagon remains a firm favorite with Emirates Airlines for its Business Class limousine service.
To provide the full range of automotive services our State-of-the-art 'After Sales centers are situated throughout the UAE and exceed the exacting standards set by our customers and our manufacturer partners.
Trading Enterprises currently employs approximately 390 highly skilled employees of 20 varying nationalities. To further build capability in our staff and to enhance customer engagement levels, intensive customer service training program is conducted on an ongoing basis for all staff at all levels, solidifying the company's endeavor to be recognized as the premier automotive company of choice.

Minimum Qualifications and Knowledge: Technical and Business Management qualifications highly desirable. Sufficient knowledge on:

1. Business modeling tools
2. After-sales/Marketing
3. Fleet industry knowledge
4. Microsoft office suite knowledge

Minimum Experience: 3+ years in Aftersales/Customer Service in the automotive industry with exposure to direct customer facing roles - preferably involving major fleet companies and experience of building positive B2B business relationships.

Job-Specific Skills: The ideal candidate should have an understanding of key business dynamics, a good understanding of the After sales business, at both business and technical level, and processes within dealerships and fleet operators.

Behavioural Competencies: Adept at using effective communication and influencing skills to gain commitment and support from a wide range of stakeholders. Self-motivated, resilient, enthusiastic and passionate about the brand. Candidates MUST be fluent in Arabic in order to qualify for this position.

About The Company:
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself as one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.