FitnGlam | Member Service Team, Abu Dhabi

Arada; Abu Dhabi; Vor Ort; AED 67.000 - 100.000; Vollzeit

Zusammenfassung

Arada, at Platform Studios in Abu Dhabi, seeks a Member Service Host to greet guests and support the premium boutique experience, converting inquiries into bookings.

The role requires maintaining a welcoming reception, adhering to health and safety standards, and collaborating with the team to deliver consistent, high-quality service that strengthens client loyalty.

Qualifikationen

• Experience in customer service or hospitality is required.
• Demonstrated ability to deliver premium guest experiences.
• Ability to maintain brand-aligned welcome and ambience.
• Strong interpersonal and communication skills.

Aufgaben

• Greet clients and visitors with a warm, brand-aligned welcome.
• Maintain immaculate reception, lounge, and studio floor.
• Ensure health, safety and hygiene standards front-of-house.
• Open and close studio following operational checklists.

Kenntnisse

Client-Centric Mindset

Attention to Detail

Adaptability

Behaviour & Team Relations

Experience in Customer Service or Hosp

Jobbeschreibung

About Us

FitnGlam is more than a fitness club. We're a community created by women, for women — a space designed to inspire, empower and help every member become the strongest, most confident version of herself.

Bringing together world-class fitness facilities, expert coaches, boutique classes and premium wellness experiences, we create an environment where women can focus on their health, wellbeing and personal goals.

Behind every FitnGlam experience is a passionate team committed to making our members feel welcomed, supported and inspired. As we continue to grow across the UAE, we're looking for talented people who share our energy, ambition and passion for creating exceptional experiences.

Join FitnGlam and be part of a community that's changing the way women experience fitness and wellbeing.

Role Purpose

The Member Service is the first point of contact for every client, prospect, and visitor at Platform Studios, reporting directly to the Studio Manager, the Studio Host turns walk-ins, enquiries, and client touchpoints into trial bookings, while delivering the warm, premium experience that builds long-term client loyalty. the Studio Host ensures every interaction supports client experience and satisfaction, retention, and studio revenue.

Key Responsibilities

• Client Welcome & Service Experience: Greet every client, guest, and visitor with a warm, professional, brand-aligned welcome that reflects Platform’s premium boutique positioning, from arrival to departure.
• Studio Presentation: Maintain an immaculate, organized, and welcoming reception, lounge, and studio floor at all times, in line with Platform’s brand and ambience standards.
• Health, Safety & Hygiene: Ensure compliance with health, safety, and hygiene standards in the front-of-house.
• Opening & Closing: Open and/or close the studio in line with operational checklists and security procedures.

What You'll Bring

Skill, Knowledge & Experience

• Client-Centric Mindset: A genuine passion for delivering outstanding customer experiences, with the ability to anticipate client needs and consistently go above and beyond to exceed expectations.
• Attention to Detail: A keen eye for studio cleanliness, presentation, and ambience, ensuring the space consistently meets Platform Studios' brand requirements.
• Adaptability: Able to manage a fast-paced, ever-changing studio environment with composure, flexibility, and professionalism — including peak periods and client escalations.
• Behaviour & Team Relations: Maintains a positive, respectful, and supportive attitude with colleagues and management, contributing to a collaborative team culture and reflecting club values both with clients and behind the scenes.
• Experience in Customer Service or Hospitality.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.