First Line Manager

Abbott; United Arab Emirates; Remote; AED 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a First Line Manager to drive growth in their Nutrition Division. In this pivotal role, you'll enhance customer engagement with healthcare professionals and lead a high-performing sales team. Your expertise in sales management and customer insights will be crucial as you develop strategies that align with the company's vision. This position offers the opportunity to work with innovative nutrition products and make a significant impact on health outcomes. If you're passionate about nutrition and sales leadership, this role is perfect for you.

Benefits

Career Development Opportunities

Diversity and Inclusion Programs

Health and Wellness Benefits

Flexible Work Environment

Qualifications

• 3-5 years in a Sales Manager role in the Pharmaceutical or Nutrition segment.
• Proven sales track record and experience in developing forecasts.

Responsibilities

• Enable the field force to meet KPIs and analyze market opportunities.
• Develop account plans and support Medical Reps in the field.

Skills

Customer Insight Skills

Sales Management

Digital Engagement

Analytical Skills

Coaching and Mentoring

Education

Bachelor's Degree

Sales Management Certification

Tools

Omnichannel Business Intelligence Tools

CRM Software

Job description

Abbott - First Line Manager

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position Overview

This position works out of our UAE location in the Abbott Nutrition Division.

About Nutrition Division

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Popular brands include Similac, PediaSure, Pedialyte, Ensure, Glucerna, and ZonePerfect.

As First Line Manager, you'll contribute to the long-term growth of Abbott Nutrition products by increasing awareness among Healthcare Professionals (HCPs) on the importance of nutrition and the superiority of Abbott products over competitors.

You will:

• Gain new business and grow existing business through a customer engagement strategy that builds HCP confidence and loyalty.
• Develop and sustain the knowledge, customer engagement skills, and business acumen of Medical reps to build a high-performing, ethical sales team.
• Develop Key Opinion Leader (KOL) relationships to promote the Abbott brand and influence perceptions among HCPs.

Responsibilities

• Enable the ethical field force to meet regional and team KPIs.
• Analyze market opportunities using real-time omnichannel business intelligence to identify growth opportunities.
• Leverage business analytics and customer insights to create an omnichannel engagement strategy.
• Develop and support account plans using an integrated customer engagement approach.
• Deploy marketing programs targeting customers through Medical Reps, including education and impact tracking.
• Provide coaching and feedback to Medical Reps on customer engagement.
• Mentor Medical Reps to enhance digital knowledge and application.
• Build and maintain relationships with customers across digital, virtual, and face-to-face channels.
• Collaborate with training and SFE teams to optimize team performance and develop individual capabilities.
• Support Medical Reps in the field through problem-solving, mentoring, and feedback.
• Expand the network of KOLs throughout the territory.
• Work cross-functionally with Marketing, Analytics, and SFE to interpret data and translate insights into activities.
• Demonstrate ethical behavior, integrity, and transparency, aligning with compliance and regulatory standards.

Key Success Factors

• Strong customer insight skills, integrating digital tools with traditional channels.
• Ability to analyze team strengths and development needs for targeted growth actions.
• Ownership mentality, accountability for quality execution.
• Effective influence at all organizational levels.
• Comfort with change, complexity, and critical thinking.
• Ability to connect data insights and communicate them effectively.
• Aligning account and territory plans with overall brand strategy.
• Collaborative approach with cross-functional partners to optimize data quality.

Minimum Qualifications

• 3-5 years in a similar Sales Manager role within the Pharmaceutical or Nutrition segment in UAE (Dubai or Abu Dhabi).
• Proven sales track record.
• Experience in developing forecasts and strategies.
• People management experience is mandatory.