Fire Alarm First Responder (FAFR)

Serco; Abu Dhabi; On-site; AED 28,000 - 39,000; Full time

Job summary

Serco in Abu Dhabi is expanding its pool for Fire Alarm First Responders (FAFR). The role focuses on delivering initial response within 180 seconds to fire alarm activations and performing basic safety checks across designated zones.

This is a shift-based position supporting a 24/7/365 service with a 12-hour pattern. You will work as part of a team with strong communication and multitasking skills, ensuring rapid incident assessment and escalation when required.

Qualifications

• High school diploma or higher.
• Safety-related certifications strongly preferred.
• Training in fire safety and first aid is required.

Responsibilities

• Conduct periodic inspection and testing of portable fire extinguishers in patrol zones.
• Perform checks of areas within patrol zones to ensure good housekeeping and safety.
• Familiarize with escalators, fire exits and egress routes.
• Acknowledge incidents and location requirements from the Control Room Operator.
• Respond to alarms and assess whether the incident is a confirmed fire.
• Inform Control Room Operator immediately if false alarm.
• Coordinate with client staff to evacuate people to safe locations.
• Ensure other units have initiated evacuation plans and areas are clear if safe to do so.
• Gather information about incident type and involvement for reporting.

Skills

Fire Warden Training

Health and Safety Certification

Basic Fire Extinguisher Training

First Aid Certification

Willing to be trained on Health,Safety

Strong communication skills

Experience as Fire Warden or Security

Education

High school certificate

Diploma

Degree in relevant field

Job description

Job description

Your Opportunity

We’re building our talent pool for Fire Alarm First Responders (FAFR). Join us and be part of a team where every second counts. The primary responsibility is to provide an initial response within the designated zone(s), responding to fire alarm activations within 180 seconds (3 minutes).

The secondary responsibility is to provide basic fire/health and safety checks of the designated zone(s) to ensure a safe working environment and report any defects regarding fire equipment. This is a shift based role, covering 24/7/365 service and operating on a 12-hour shift pattern.

The ideal candidate should possess strong communication and multitasking skills, with the ability to work effectively both independently and as part of a team.

The hiring for this role is subject to contract award

Key Accountabilities

• The FAFR shall conduct periodic inspection and testing of portable fire extinguishers situated in all designated Fire Alarm patrol zones
• Perform periodic checks of all areas within the patrolling zone to ensure good housekeeping and a safe working environment
• Conduct continual familiarization with escalators/fire exits and egress routes
• Acknowledge the incident response and location required by the Control Room Operator
• Respond to the area, identified by either a visual report or by the building management system (BMS) fire alarm signal and assess whether the incident is a confirmed fire
• Immediately inform Control Room Operator if false alarm, confirming no fire
• Coordinate with the client's Staff to achieve the evacuation of people away from the immediate area of danger to a safer location
• To ensure that retail, restaurants and any other units have initiated their evacuation plans and back-of-house areas are clear of people (if safe to do so)
• To gather information regarding the type and nature of incident, what is involved, and if persons are missing. This information must be passed to Control Room Operator.

Skills

Specific Requirements

• Ideally, holder of High school certificate, Diploma or Degree in any relevant field
• Successfully completed training as a Fire Warden or Security Staff, ideally with some work experience within either role
• Basic Fire Extinguisher Training
• First Aid Certification
• Fire Warden Training
• Health and Safety Certification
• Good level of communication skills
• Willing to be trained on Health, Safety & Environment