Financial Messaging Expert

DiXiO Experts; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in financial messaging solutions is hiring a Financial Messaging Expert. You will manage client portfolios, onboard new clients onto the SWIFT platform, and provide ongoing support. Ideal candidates have 3 to 7 years of experience in SWIFT connectivity solutions and a strong knowledge of financial messaging protocols.

Qualifications

• 3 to 7 years of experience in Financial Messaging.
• Strong knowledge of SWIFT services and protocols.
• Good understanding of the financial industry.

Responsibilities

• Onboard new customers and support existing clients with SWIFT queries.
• Help in the technical setup of SWIFT platform and provide reporting.
• Participate in brainstorming sessions and mentoring new employees.

Skills

SWIFT connectivity solutions

Financial Messaging protocols

Customer focus

Proficiency in English

Ambition

Curiosity

Innovation

Autonomy

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

We are hiring!

DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too!

We are looking for a Financial Messaging Expert who will help us make our clients happy identifying their need, onboarding them on our platform & answering any of their requests regarding Financial Messaging solutions.

Things you will do:

You ll be responsible for managing your own portfolio of customers.

Onboard new customers

Attend clients' meetings during pre-sales stage

Determine customer requirements and goals of his target SWIFT infrastructure

Define the scope of the project, plan timelines, set deadlines

Help the customer in the technical set-up of its SWIFT platform

Coordinate end-to-end tests

Provide reporting to management about progress, risks & mitigations

Support existing customers

Provide client support on their Financial Messaging / SWIFT related queries

Answer to Jira tickets within given SLA

Train customer staff on how to use SWIFT / our platform

Help identify performance improvement opportunities for assigned clients

Occasionally, travel to client locations to collaborate with their teams

In parallel, you ll play a key role internally to help DiXiO grow:

Participate in Brainstorming Sessions related to Strategic Initiatives at the company

Participate in Continuous Improvement Process by sharing ideas for improvement

Work with Sales Team & IT Team to imagine future products & services

Provide guidance and mentoring for new employees and/or colleagues in other departments

Deliver training for internal teams

To be part of our team, you need to be:

Ambitious

Curious and Innovative

Autonomous

Customer focused

Things that you need to succeed on this job:

3 7 years of experience in the field

Strong knowledge of SWIFT connectivity solutions & other SWIFT services

Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host

Strong knowledge of MT and MX (ISO20022) messages

Good understanding of the financial industry ecosystem

Proficient in English (any other language is a plus)

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