Finance Officer - Payment Solutions

Synopsis

Fuel your ambition at Etihad, where finance meets innovation and careers go beyond borders.

As a Payment Solutions Officer you will take on an expanded role in managing and optimizing the airline’s payment processes and systems. You will support strategic initiatives, collaborate with key stakeholders, and drive improvements in payment technologies, vendor relationships, and regulatory compliance. This position bridges operational execution with strategic planning, offering an opportunity to develop leadership skills while maintaining hands-on expertise in payment solutions.

Accountabilities

• Support the daily operation and ongoing optimization of the airline’s payment infrastructure, ensuring efficiency, security, and scalability.
• Monitor and troubleshoot system performance, transaction flows, and error rates, proactively resolving issues to minimize payment disruptions.
• Assist in the integration of new payment technologies, including digital wallets, alternative payment methods, and real-time payments, to enhance customer experience and revenue opportunities.
• Work closely with IT and third-party vendors to conduct system testing, upgrades, and enhancements to maintain high availability and optimal processing speeds.
• Support the implementation of fraud detection tools and chargeback management systems to improve security and protect against financial losses.
• Document system configurations, workflows, and processes to ensure operational continuity and compliance with industry standards.
• Act as a primary point of contact for payment service providers, banks, and financial institutions, assisting in contract negotiations and service level agreement (SLA) monitoring.
• Evaluate vendor performance through regular analysis of authorization rates, processing fees, and service quality, ensuring alignment with business objectives.
• Support reconciliation processes by identifying and investigating discrepancies in payment settlements, refunds, and chargeback disputes.
• Use data visualization tools (Excel, Power BI) to create reports and dashboards that highlight payment performance metrics and areas for improvement.
• Conduct benchmarking analysis against industry best practices and competitor payment trends to recommend enhancements to payment strategies.
• Assist in forecasting payment transaction volumes and financial impacts to support budgeting and financial planning activities.
• Stay updated on regulatory changes in payment processing, data privacy, and consumer protection laws.
• Support risk mitigation initiatives by identifying and addressing potential payment-related fraud or compliance issues.
• Participate in and contribute to projects aimed at improving payment processes, including automation, fraud prevention, and cost reduction initiatives.
• Support cross-functional initiatives, ensuring that payment strategies align with overall business goals.

Education & Experience

Education:

• Bachelor’s degree in finance, Business Administration, Information Technology, or a related field.

Experience:

• 5+ years in payment solutions, financial services, or e-commerce with experience in data analysis, system support, or vendor management.

Technical Skills:

• In depth knowledge of payment gateways, merchant accounts, and alternative payment methods.
• Proficiency in Microsoft Office (Excel, PowerPoint, Power BI) for data analysis and reporting.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com