Finance Manager - CWF

PwC Middle East; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

PwC is seeking a Managed Service Delivery Generalist to streamline client operations and improve efficiency. The role involves executing processes, managing client interactions, and coaching teams. Successful candidates will demonstrate strong analytical thinking, communication skills, and the ability to lead diverse teams effectively.

Qualifications

• Experience in business process outsourcing and customer handling.
• Ability to lead teams through complex situations.

Responsibilities

• Execute outsourced processes including client interactions.
• Implement quality controls and resolve escalations.

Skills

Analytical Thinking

Coaching and Feedback

Active Listening

Customer Data Management (CDM)

Job description

Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the Middle East: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia, and the United Arab Emirates. Our regional team operates across these countries, bringing international experience within the regional context and culture. We leverage the collective knowledge of over 370,000 professionals worldwide in advisory, assurance, and tax to help clients find value.

Job Description & Summary

At PwC, our managed services team focuses on outsourced solutions supporting clients across various functions. These professionals help organizations streamline operations, reduce costs, and improve efficiency by managing key processes and functions. They are skilled in project management, technology, and process optimization to deliver high-quality services.

As a Managed Service Delivery Generalist, you will execute outsourced processes including client and customer interactions, data review and processing, implementing quality controls, and resolving escalations and queries.

You will grow as a strategic advisor by leveraging your expertise and network to deliver quality results. You will motivate and coach others, solve complex problems, and exercise sound judgment in escalating issues when necessary. Your role involves solving complex problems, asking insightful questions, and clearly communicating how different components fit together. Developing and maintaining high-performing, diverse, and inclusive teams, with a commitment to excellence, is essential to our success.

Key skills, knowledge, and experiences include but are not limited to:

• Crafting and conveying impactful messages that tell a holistic story.
• Applying systems thinking to identify underlying issues or opportunities.
• Validating outcomes with clients and incorporating their feedback.
• Leading teams through complex and ambiguous situations with composure.
• Continuously evolving your expertise to stay relevant.
• Engaging in open coaching conversations at all levels.
• Making difficult decisions and resolving issues affecting team effectiveness.
• Reinforcing professional standards, including PwC guidance, code of conduct, and independence requirements.

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

For further information and to apply, please visit our website via the “Apply” button below.