Finacle Core Banking Support Specialist

ECS | Enterprise Change Specialists

Dubai

On-site

AED 180,000 - 240,000

Full time

7 days ago

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Job summary

ECS | Enterprise Change Specialists in Dubai seeks an IT Operations Specialist to ensure Finacle 11x stability and optimal performance. You will handle production support, proactive monitoring, and issue resolution in line with SLAs, leveraging Oracle databases, Unix/Linux environments, and ITIL practices.

The role emphasizes proactive monitoring, RCA, and collaboration to maintain reliable Finacle systems and uptime for critical banking applications.

Qualifications

Education: A degree in Computer Science, Information Technology, or related fields is preferred.
Responsibilities: Ensure application stability and operational support for Finacle systems.
Deliver service in compliance with SLAs for incidents and service requests.
Proactively monitor and troubleshoot production systems to resolve issues promptly.
Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
Collaborate with managers and team members to maintain system availability and reliability.

Responsibilities

Ensure application stability and operational support for Finacle systems.
Deliver service in compliance with SLAs for incidents and service requests.
Proactively monitor and troubleshoot production systems to resolve issues promptly.
Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
Collaborate with managers and team members to maintain system availability and reliability.