Field Support Engineer - Heavy Equipment

Parker Connect; United Arab Emirates; On-site; USD 40,000 - 65,000; Full time

Job summary

A leading company in the heavy equipment sector is seeking a Field Support Engineer for its UAE territory. This role involves troubleshooting, customer engagement, and technical training, specifically within mining applications. The ideal candidate will hold a relevant engineering degree and possess excellent analytical and interpersonal skills, contributing effectively to both sales and customer relationships.

Qualifications

• Bachelor's degree in engineering new.
• Strong knowledge in mining applications and equipment.
• Fluency in English, Arabic is an advantage.

Responsibilities

• Troubleshooting and rectifying issues in collaboration with customers.
• Conducting customer visits and communicating resolutions.
• Supporting machine sales during product launches.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Organizational skills

Fluency in English

Proficiency in computer skills

Education

Bachelor's Degree in Engineering (Mechanical, Vehicle, Material, Electrical)

Job description

Field Support Engineer - Heavy Equipment

Responsibilities include:

1. Troubleshooting and rectifying issues in the assigned territory in collaboration with customers.
2. Preparing failure information reports.
3. Communicating resolutions of field issues to headquarters.
4. Conducting customer visits as necessary.
5. Promoting spare parts and service sales solutions.
6. Supporting the machine sales department during product launches, tender document preparation, and other sales activities.
7. Serving as a technical expert and single point of contact for products in the assigned territory.
8. Collecting, consolidating, and communicating customer requirements for future product development.
9. Processing warranty claims within the territory.
10. Providing technical training.

Qualifications:

• Bachelor's Degree in Engineering (Mechanical, Vehicle, Material, Electrical).
• Strong knowledge and experience in mining applications and equipment, including troubleshooting, repair, and maintenance.
• Deep technical understanding of earth-moving, construction, and mining equipment.
• Strong analytical and problem-solving skills.
• Good interpersonal skills with the ability to influence and motivate others.
• Fluency in English (reading, writing, speaking).
• Arabic language skills are an advantage.
• Ability to organize, prioritize, and meet deadlines.
• Capacity to manage multiple tasks and solve problems effectively.
• Proficiency in computer skills and internet-based applications.