Field Software Service Engineer - Implementation and Application Support - Angola

Scope and Purpose:

• Implement software packages at customer sites

• Respond to and troubleshoot all customer software issues for G+D SWS products.

• Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.

Technical Skills:

• Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS

• Proficient with war, ear application deployment in Java EE Application Servers environment.

• Deep understanding of JDBC and JMS connection management within WebSphere, Jboss

• Experience with .NET application installation and deployment

• Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications

• Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.

• Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills

Key Result Areas & Responsibilities:

• Document all issues in G+D’s issue tracking system

• Setup and configuration of test environment in order to duplicate issues

• Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.

• Assist in the preparation of reports for customer communication

• Establish and maintain excellent working relationship with all customers at all times

• Keep up-to-date with technical and G+D product knowledge

• Lead Implementation activities at customer site

• Provide training on software as required

• Create documentation (Support/Training) as required

Job Requirements:

• Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.

• Excellent verbal, written communication and interpersonal skills are a must.

• Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.

• Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.

• Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.

• Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.