Field Services Engineer

HYDRO Systems GmbH & Co. KG; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join a leading company in the aviation support sector as a Field Service Engineer. You'll be responsible for training customers, managing installations, and providing technical support for advanced aviation equipment. The role requires a technical degree or extensive experience in the aviation field, alongside excellent communication and problem-solving skills. Enjoy a comprehensive benefits package and the opportunity to work in a dynamic environment.

Benefits

Medical, dental, and vision plans

Paid parental leave

Tuition reimbursement

Qualifications

• Experience in customer-facing roles with complex aviation equipment.
• Ability to lead and collaborate in entrepreneurial settings.
• In-depth knowledge related to modifications, upgrades, and repairs.

Responsibilities

• Provide technical support and customer training for aviation products.
• Lead new product installations and site commissioning.
• Review technical documents to manage equipment modifications.

Skills

Customer service mindset

Troubleshooting expertise

Communication skills

Education

4-year technical degree

Tools

MS Office

ERP systems (e.g., Epicor)

Job description

About RH Aero Systems: RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers, and innovative engineered solutions for OEMs, MROs, and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany.

The Field Service Engineer for RH Aero’s vast GSE product line, including COBRA turbine engine change system and GE Aerospace’s Foam Wash products, interfaces with the OEM, customer, and internal manufacturing/product development teams to manage all aspects of product development, design improvements, customer training, and onsite tech support. This individual will work with cross-functional teams to develop and execute technical projects both externally and internally with our manufacturing capabilities, supply chain, and sales team.

The Field Service Technician uses all technical documents and established processes to train, repair, maintain, upgrade, install, and troubleshoot specialized electrical hydro-mechanical products such as the COBRA turbine engine change system and GE Aerospace’s Foam Wash product line.

KEY JOB RESPONSIBILITIES:

1. Be the first point of contact and solution for customer technical product questions to ensure optimal customer experience and product reliability.
2. Lead and conduct the management and implementation of new product installations, commissioning, including upgrades or modifications at customer sites.
3. Understand, articulate, and provide proper usage training to customers at their installation sites.
4. Review technical documents including tool drawings, electrical/hydraulic schematics, parts lists, and instructions for design, manufacturing, installation, and operation issues. Disassemble tooling and equipment, identify modifications, and manage logistics for modifications, upgrades, repairs, and tests.
5. Provide troubleshooting expertise to assist in identifying root causes and corrective actions for design, manufacturing, electronic, software, or hydromechanical issues.
6. Oversee product configuration management to ensure performance consistency and alignment with design.
7. Participate in product strategy development to recommend technical solutions for market growth.
8. Manage specific projects, products, and services within the assigned region in collaboration with cross-functional teams.
9. Perform other duties and projects as assigned.

Qualifications and Experience:

• Ability to lead and collaborate in an entrepreneurial environment.
• In-depth knowledge or equivalent experience with advanced tools and equipment related to modifications, upgrades, repairs, calibrations, training, and troubleshooting of complex equipment.
• 4-year technical degree or 10+ years of related aviation experience preferred.
• Willingness to travel up to 30% per year.
• Experience in customer-facing roles with skills in electrical, hydro-mechanical, assembly, disassembly, testing, and operating complex aviation equipment.
• Proficiency in MS Office; experience with ERP systems like Epicor is a plus.
• Ability to work independently with attention to detail and accuracy.
• Strong communication skills and a customer service mindset.

We offer a comprehensive benefits package supporting health and well-being, including medical, dental, vision plans, paid parental leave, tuition reimbursement, and more. RH Aero Systems is an equal opportunity employer committed to diversity.