Field Services Engineer

WomenTech Network; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading business and technology services company in Dubai is seeking an IT Support professional to provide end-user support and resolve incidents. The ideal candidate will have experience in end user computing, strong troubleshooting skills, and a basic understanding of ITIL frameworks. Candidates should possess good communication skills and be willing to work rotational shifts. A dynamic workplace embracing diversity and inclusion is offered.

Qualifications

• Experience in End User Computing or IT Support is required.
• Good understanding of Desktop and Laptop Hardware.
• Ability to perform physical office requirements.

Responsibilities

• Provide support to End Users in a Client Environment.
• Resolve incidents and fulfill requests aligned to ITIL Framework.
• Install, move, add, or change IT equipment as needed.

Skills

End User Computing

Troubleshooting in Windows

Good Communication Skills

Basic understanding of ITIL Framework

Tools

ITSM Tools like Service Now

Job description

Overview

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Responsibilities

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework for End User Support ( Laptop / Desktop / VDI )
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologiesas needed, guided by business requirements.

Requirements and Preferences

• Experience in End User Computing / IT Support needed
• Good understanding of Desktop / Laptop Hardware and understanding of Imaging and OS Reinstall process
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework and experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written & Spoken) in English
• Ability to physically perform general office requirements like moving systems, monitors or other IT related equipment and boxes
• Willingness to work on rotational shifts
• Experience on Network / Data Centre related Smart Hands activities will be an added advantage
• Travel including overnight domestic may be required

Workplace type

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $ billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.