Field service technician

Sandvik Group; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A global engineering company in Dubai is seeking a Field Service Engineer to ensure optimal performance of stationary crushing and screening equipment. Responsibilities include equipment assembly, maintenance, inspections, and customer training. The ideal candidate has at least 5 years of experience in the construction sector, is proficient in English, and is ready for extensive travel within the Middle East. A driver's license and engineering background are essential for this role.

Qualifications

• Minimum 5 years as a field service engineer in the construction/infrastructure/mining sector.
• Readiness to travel for customer sites 80% of working time.
• Electrician certification is an advantage.

Responsibilities

• Assemble and commission delivered equipment.
• Supervise and perform repairs on machinery.
• Conduct routine inspections to maintain equipment standards.

Skills

Intermediate English

Customer service

Technical support

Safety compliance

Education

Engineering/Mechanical engineering education

Tools

Microsoft Office

Salesforce

Job description

Overview

The role of a Field Service Engineer for Stationary Crushing and Screening equipment encompasses a range of responsibilities aimed at ensuring optimal equipment performance and customer satisfaction.

Service Activities, High understanding of the Crushing & Screening business.

• Equipment Assembly and Commissioning: Assemble and commission delivered equipment to ensure proper functionality.
• Repairs and Maintenance: Supervise and perform repairs on machinery or sub-assemblies at customer locations, ensuring timely and effective service.
• Inspections and Client Prospecting: Conduct routine and warranty inspections to maintain equipment standards and identify potential new clients.
• Customer Training: Provide training to customer personnel on the proper use and maintenance of Sandvik equipment to enhance operational efficiency.
• Data Management: Maintain accurate records of equipment and service activities in the database for tracking and analysis.
• Technical Support and Coordination: Collaborate with the sales department to offer technical support, ensuring seamless communication and customer satisfaction. Work closely with Sandvik customers to provide technical consultations; address and resolve customer complaints. Prepare spare parts requests in collaboration with Inside Sales, Sales Engineers and End Customer.
• Contractual Support: Assist in finalizing contractual clauses related to equipment commissioning, ensuring all technical aspects are accurately represented.
• Safety Compliance: Strictly adhere to safety standards, including working at heights when necessary, to maintain a safe working environment.

This role requires a proactive approach to understanding and anticipating customer needs, with a focus on maximizing satisfaction and contributing to innovative solutions for clients.

Job Requirements

MANDATORY LOCATION – Dubai, UAE

Languages: minimum intermediate level of English (mandatory). Hindi and Arabic are valued / advantageous.

Readiness to travel for customer sites 80% of working time, valid driver"s license, category B

EDUCATION - Engineering/ Mechanical engineering education or relevant experience; minimum 5 years as a field service engineer

Minimum 5 Year of experience in Construction/infrastructure/Mining Sector

Electrician certification is an advantage

Valid driver’s license may be required.

Computer Skills: Microsoft Office; other software relevant to the job activities (Salesforce)

Consider 80% traveling time around the Middle East region.