Field Service Supervisor, Elevator Maintenance

Otis Worldwide Corporation; Al Bateen; On-site; AED 150,000 - 210,000; Full time

Job summary

Otis Worldwide Corporation is seeking a Service Supervisor to oversee field operations in Abu Dhabi and surrounding areas. The role focuses on minimizing callbacks, improving productivity, and ensuring adherence to safety procedures and contractual terms.

You will lead a team, conduct safety audits, coach junior staff, and cooperate with clients to maintain high service standards. Bachelor’s degree in business or engineering and 7+ years of supervisory experience are required.

Qualifications

• Bachelor's degree in business or engineering or equivalent.
• Minimum 7 years as Service Supervisor.
• Experience handling key clients is preferred.

Responsibilities

• Provides management information and insights on area performance for decision making.
• Follows departmental policies and SOPs to ensure controlled, consistent work.
• Manages day-to-day operations of the team to minimize accidents and callbacks.
• Cascades organizational plans into individual accountabilities and distributes tasks fairly.
• Conducts safety audits at client sites to ensure compliance with Otis procedures.

Skills

Team leadership

Safety audits

Performance metrics

Coaching

Client management

Education

Bachelor’s degree in business/engineering

Job description

Otis Worldwide Corporation is seeking a Service Supervisor to oversee field operations in Abu Dhabi and surrounding areas. The role focuses on minimizing callbacks, improving productivity, and ensuring adherence to safety procedures and contractual terms.

You will lead a team, conduct safety audits, coach junior staff, and cooperate with clients to maintain high service standards. Bachelor’s degree in business or engineering and 7+ years of supervisory experience are required.