Service Supervisor

Otis SE; Abu Dhabi; Vor Ort; AED 210.000 - 320.000; Vollzeit

Zusammenfassung

Otis Worldwide Corporation in Abu Dhabi is seeking an experienced Service Supervisor to lead field operations across the assigned area. You will oversee preventive and reactive maintenance, safety audits, and ensure work aligns with Otis procedures and contractual terms.

You will manage the day-to-day team activities, monitor performance metrics, coach junior staff, and coordinate with clients to maximize satisfaction while controlling costs.

Qualifikationen

• Bachelor’s degree in business/engineering or equivalent.
• Minimum 7 years as Service Supervisor.
• Experience handling key clients is preferred.

Aufgaben

• Manages the service field operations within the assigned geographical area.
• Acts as second-level technical support and conducts safety audits.
• Monitors performance metrics and coaches team members to improve productivity.

Ausbildung

Bachelor’s degree in business/engineering or equivalent

Jobbeschreibung

Location

Location: 3rd Floor, Office# 304 Al Montazah Tower, Khalidiya Street, Al Bateen W10, Abu Dhabi, P.O Box 3467

Job Description

The role holder is responsible for managing the service field operations within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization. The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures. Key Responsibilities: Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests. Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Manages the day-to-day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation. Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members. Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns. Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance. Maintains close relationship with the employees as well as customers to maximize the customer satisfaction. Acts as the second level support on technical issues. Tracks the team’s utilization against plan to ensure productivity in operations. Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further. Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness. Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions. Prepares manufacturing orders, material requisitions, and material correctional documents (AMT). Prepares and maintains records for dispatching of equipment and for transitional construction works. Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement. Provides coaching, formal and informal feedback to team members in order to support their continuous development.

Minimum Qualifications

Bachelor’s degree in business/engineering or equivalent

Minimum 7 years as Service Supervisor

Experience handling key clients is preferred

About the Role

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About the Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext!

Equal Opportunity Statement

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

Accommodation Statement

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms

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Additional Info

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.