Field Service Supervisor

The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join us and Make an Impact.

The Purpose of the Role

As a Field Service Supervisor here at Honeywell, you will have the opportunity to oversee Field Services Operations for PMC META region, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty. You will report directly to our Regional Field Service Manager.

In this role, you will impact the success of our field service operations by overseeing the activities of the Field Service team, developing, and implementing strategies to optimize field service operations, assigning and scheduling field service technicians, monitoring and analyzing field service performance metrics, and ensuring compliance with company policies and regulatory requirements.

You will also be responsible for Service Business Development and closely collaborating with the Account Managers to implement service campaigns.

KEY RESPONSIBILITIES

• Oversee the Field Services Operations in the META region, ensuring efficient and effective service delivery
• Develop and implement strategies to optimize field service operations and improve customer satisfaction
• Assign and schedule field service technicians to meet customer demands and service level agreements
• Monitor and analyze field service performance metrics to identify areas for improvement
• Provide technical guidance and support to field service technicians
• Collaborate with cross-functional teams to drive continuous improvement initiatives
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
• Design and implement regional service campaigns to promote service offerings and increase market penetration
• Utilize market research and competitive analysis to identify opportunities for new service campaigns and enhancements
• Collaborate with marketing teams to create promotional materials and campaigns that effectively communicate service value propositions
• Monitor and evaluate the performance of service campaigns, gathering data and insights to refine strategies and inform future initiatives
• Ensure compliance with company policies, procedures, and regulatory requirements

Qualifications:

• Minimum of 8-10 years of proven experience in field service management
• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Ability to build and maintain strong relationships
• Strong technical knowledge and understanding of relevant technologies
• Excellent leadership and team management skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities

We Offer:

• The opportunity to work on the world's most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us
• Group medical insurance plan
• Paid annual leave and time off work
• A culture that fosters inclusion, diversity, and innovation
• Market-specific training and ongoing personal development

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

• JOB ID: HRD263883
• Category: Customer Experience
• Location: Plot No. J - 05 Honeywell Building, Masdar, ABU DHABI, 121000, United Arab Emirates
• Exempt