Field Service Engineer II - Rotating Equipment (Centrifugal Pumps & Compressors)

Honeywell Technology Solutions Lab; United Arab Emirates; In loco; AED 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Honeywell Technology Solutions Lab is seeking a Field Service Engineer to support Sundyne pumps, compressors, and rotating equipment in field and factory settings. You will install, commission, troubleshoot, and repair systems while coordinating with customers and channel partners globally.

You will analyze equipment performance, perform RCFA activities, and train customer personnel. Extensive travel and a strong safety mindset are required, with opportunities for career growth within the field

Competenze

• Experience with rotating equipment or mechanical systems; seals and PLC knowledge a plus.
• Ability to read P&ID drawings and troubleshoot field issues.
• Familiarity with API standards and API seal plans is advantageous.
• Ability to read mechanical drawings and use GD&T to verify OEM specifications.
• Willingness to travel internationally and domestically for extended service assignments.
• Strong interpersonal, professional communication, and customer-facing skills.

Mansioni

• Travel to customer sites to install, pre-commission, commission, troubleshoot, and rebuild Sundyne equipment.
• Supervise customer craft personnel to ensure safe, accurate, and compliant work.
• Prepare field reports and complete all customer/OEM documentation on time.
• Collaborate with customers, channel partners, and internal Sundyne teams.
• Provide expertise on pumps, compressors, controls, instrumentation, and rotating equipment issues.
• Analyze equipment conditions to identify failure modes and verify OEM compliance.
• Participate in RCFA activities with internal and external stakeholders.
• Troubleshoot field units using control-system logic and ensure proper operation.
• Create and manage service cases in CRM (Microsoft Dynamics).
• Conduct independent warranty evaluations on-site or on returned hardware.
• Deliver excellent customer service and uphold safety standards.
• Train customers and partners through quarterly training sessions.
• Mentor junior Field Service Engineers in field service practices.

Conoscenze

Rotating equipment

P&ID drawings

API seal plans

GD&T

Field travel

Customer communication

Mentoring

Formazione

Bachelor's in Mechanical Engineering

Bachelor's in Electrical Engineering

Two-year technical degree

4 years field experience (no degree)

Strumenti

AutoCAD

NX

SolidWorks

Descrizione del lavoro

Job Description

This Field Service Engineer role is responsible for providing technical support for Sundyne pumps, compressors, controls, and rotating equipment in both field and factory environments. The position combines hands-on installation, commissioning, troubleshooting, repair, customer support, technical reporting, and Root Cause Failure Analysis, while also supporting training and mentoring activities. It requires strong technical expertise, independent judgment, professional customer communication, and the ability to travel extensively for domestic and international service assignments.

As part of the global Field Service team, the Field Service Engineer provides field and factory support to customers and channel partners while working closely with internal departments to drive continuous improvement in Sundyne pump and compressor products, processes, and service practices.

• The role requires strong technical knowledge of pump products, with hands-on support for installation, pre-commissioning, commissioning, troubleshooting, controls, instrumentation, PLCs, and rotating equipment.
• Domestic and international travel of 50% or more is required.
• The compensation structure includes base salary plus overtime up to a defined level.

Responsibilities

• Travel to customer sites to support the installation, pre-commissioning, commissioning, troubleshooting, and rebuilding of Sundyne API and non-API equipment in accordance with OEM and API specifications.
• Supervise customer craft personnel during on-site work to ensure activities are completed safely, accurately, and to the required technical standards.
• Prepare thorough field reports and ensure customer and OEM documentation is completed accurately and on time, including time sheets and travel and expense reports.
• Communicate professionally and collaborate effectively with customer personnel, channel partners, and internal Sundyne teams at all levels.
• Provide technical expertise on centrifugal pumps, centrifugal compressors, controls, instrumentation, and complex rotating-equipment failure modes, including mechanical, electrical, and process-related issues.
• Analyze equipment hardware and operating conditions to identify failure modes and confirm whether parts and systems meet OEM requirements.
• Participate in Root Cause Failure Analysis (RCFA) activities with internal teams, customers, and channel partners.
• Troubleshoot field units using control-system logic expertise and verify that control systems are configured for proper Sundyne equipment operation.
• Create and manage service cases in Microsoft Dynamics CRM to respond to customer and channel-partner service requests.
• Perform independent warranty evaluations at customer sites and on returned hardware to determine whether failure modes are warrantable.
• Deliver excellent customer service and maintain a strong focus on customer satisfaction.
• Follow all safety regulations and processes and complete all required Sundyne job-safety training.
• Train customers and channel partners through quarterly factory training courses.
• Mentor and train junior Field Service Engineers to perform service work in the field according to OEM and API specifications.

Qualifications

Required Qualifications and Skills

• Experience with rotating equipment, or mechanical systems, knowledge in mechanical seals & PLC will be a plus.
• Knowledge of process-control equipment and the ability to read P&ID drawings to troubleshoot field issues.
• Experience working with cause-and-effect diagrams, P&IDs, and API seal plans.
• Ability to read mechanical drawings and use GD&T to confirm that parts meet OEM specifications.
• Previous experience with international travel and field service assignments.
• Strong interpersonal skills, with the ability to communicate clearly and act professionally in customer-facing environments.
• Self-directed work style, sound judgment, and confidence to operate independently in the field.
• Ability to train and mentor junior Field Service Engineers.
• Curiosity, willingness to learn new skills, and a strong problem-solving mindset.
• Ability to adapt to customer sites while managing expectations, constraints, and available resources.
• Strong technical writing skills, including the ability to prepare service reports and RCFA documentation.

Education And Experience

• Bachelor's degree in mechanical, Electrical, or Electronic Engineering with at least five years of field experience; or
• Two-year technical degree in a related field with at least three years of field experience; or
• A minimum of four years of relevant field experience without a degree.
• Ability to work both independently and collaboratively in a team environment.
• Strong attention to detail and a high level of focus on customer satisfaction.
• Excellent personal organization and time-management skills.
• Flexibility to manage multiple projects at different stages while balancing competing priorities.

Preferred Qualifications

• Familiarity with American Petroleum Institute (API) standards, API610 & 685 & 617 chapter#3.
• Experience with CAD software such as AutoCAD, NX, or SolidWorks.
• Working knowledge of the concepts, practices, and procedures used in oil and gas, chemical, or related industries.

Career Growth Opportunities

Field Service Engineers at Sundyne have advanced into roles such as Engineering Manager, Compressor Expert, Director of Engineering, Global Service Manager, Quality Control Manager, and General Manager. This role is well suited for candidates who can contribute both internally and directly to customers in the field.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.