Field Service Engineer II

Honeywell; Al Bihouth; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a leading company that is shaping the future with innovative solutions across various industries. As a Field Service Specialist, you will play a crucial role in ensuring customer satisfaction and safety standards. You will support service operations, manage customer accounts, and implement Honeywell's advanced systems. This role offers dynamic career opportunities, allowing you to engage in transformative projects that impact cities and transportation. If you are passionate about technology and customer service, this is the perfect opportunity to make a significant impact.

Benefits

Group medical insurance

Paid leave

Time off

Market-specific training

Personal development opportunities

Qualifications

• Bachelor's degree or technical diploma required.
• Knowledge of electronic systems, especially Honeywell products.

Responsibilities

• Ensure compliance with health and safety obligations.
• Manage customer accounts and service operations effectively.

Skills

Customer Service

Technical Expertise

Communication Skills

System Diagnosis and Troubleshooting

Education

Bachelor's degree in Electronics

Technical diploma in Industrial Automation

Tools

Honeywell EPKS (Experion System)

Safety Manager System

DCS or SCADA systems

Job description

Join the industry leader to design the next generation of breakthroughs.

The Future Is What We Make It.

When you join Honeywell, you become part of our global team of thinkers, innovators, dreamers, and doers who create the future.

We are changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing innovative products; it offers dynamic career opportunities across various fields and industries.

Join us and make an impact.

The Purpose of the Role

Support the LSS business as a Field Service Specialist to drive service operations and growth, ensuring superb customer satisfaction and safety standards. Responsible for delivering support services to customers in accordance with global standards and processes. Understand customer needs, resolve issues through technical expertise, and utilize Honeywell's support network to provide excellent service. Focus on customer growth and development by identifying service opportunities within the installed base.

Principal Responsibilities

• Safety: Ensure compliance with health, safety, and environmental obligations, including trainings and safety observations.
• Custodian Accounts: Manage assigned customer accounts' service operations and deliverables effectively.
• Customer growth and development: Identify and develop business opportunities, actively engaging with sales to pursue leads and develop solutions.
• System upgrades and modifications: Install, configure, implement, and commission Honeywell products, including industrial control and safety systems, and third-party DCS or SCADA systems.
• Maintain customer equipment: Perform preventive and corrective maintenance promptly to meet standards.
• System diagnosis and troubleshooting: Diagnose, troubleshoot, and escalate system issues as needed.
• Quality of delivery: Ensure timely delivery of services as per GSM process.
• Internal processes and reporting: Adhere to global standards for tracking actions and submitting timesheets for invoicing.

Qualifications

• Bachelor's degree or technical diploma in electronics, industrial automation, or electrical systems.
• Knowledge of electronic systems, especially Honeywell EPKS (Experion System) and Safety Manager System.
• Understanding of On Process Migration (OPM) and network levels (PCN).
• Familiarity with service lifecycle, service agreements, and project documentation.
• Certification in Honeywell Experion, Safety System, or OPM systems is advantageous.

We Value

• Industry experience
• Technical and installation experience
• Customer service experience
• Strong communication skills
• Advanced degrees and presentation skills

What We Offer

• The chance to work on transformative projects impacting cities, buildings, and transportation.
• Group medical insurance, paid leave, and time off.
• An inclusive culture fostering diversity and innovation.
• Market-specific training and personal development opportunities.

If this is your dream role, we'd love to hear from you.

We are an equal opportunity employer, valuing diversity and inclusivity. We provide reasonable accommodations for individuals with disabilities upon request.

Additional Information

• JOB ID: HRD263722
• Category: Customer Experience
• Location: Plot No. J - 05 Honeywell Building, Masdar, Abu Dhabi, UAE
• Nonexempt