Field Service Engineer

OGM medical; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading medical technology company in Dubai is seeking a Service Engineer specializing in laser hair removal devices. You will be responsible for the installation, maintenance, and repair of equipment, ensuring compliance with safety regulations. This role requires strong technical expertise, problem-solving skills, and previous experience in a similar position. If you excel in customer service and have a passion for aesthetics, we encourage you to apply.

Qualifications

• Strong understanding of laser technology and mechanical systems.
• Previous experience with medical or aesthetic laser equipment.
• Attention to safety protocols and excellent communication skills.

Responsibilities

• Install, maintain, and repair laser hair removal devices.
• Provide technical support and training to technicians.
• Ensure compliance with safety regulations for equipment maintenance.

Skills

Technical Expertise

Problem-Solving Skills

Communication Skills

Attention to Detail

Customer Service

Education

Certification in laser safety or equipment maintenance

Job description

Overview

A Service Engineer for laser hair removal devices and aesthetics installs, maintains, and repairs laser equipment used in aesthetic procedures. They are responsible for ensuring the equipment is functioning correctly and safely, troubleshooting issues, and providing technical support to technicians and clients. Their work involves both preventative maintenance and responding to emergency repairs.

Responsibilities

• Installation and Setup: Unpacking, assembling, and setting up laser hair removal devices according to manufacturer specifications and safety protocols.
• Preventative Maintenance: Performing regular maintenance checks, cleaning, and calibration of laser equipment to ensure optimal performance and longevity.
• Troubleshooting and Repairs: Diagnosing and repairing technical issues with laser equipment, including electrical, mechanical, and software malfunctions.
• Technical Support: Providing technical guidance and support to laser technicians and clients on equipment operation, maintenance, and troubleshooting.
• Documentation: Maintaining detailed records of maintenance, repairs, and troubleshooting activities.
• Safety Compliance: Ensuring all work is performed in accordance with safety regulations and protocols for laser equipment operation and maintenance.
• Training: May be involved in training technicians on equipment operation and basic maintenance procedures.
• Inventory Management: May be responsible for managing spare parts inventory and ordering replacements as needed.

Qualifications

• Technical Expertise: Strong understanding of laser technology, electrical and mechanical systems, and troubleshooting techniques.
• Mechanical Aptitude: Ability to work with tools and equipment, disassemble and reassemble complex machinery.
• Problem-Solving Skills: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.
• Communication Skills: Effective communication skills to interact with technicians, clients, and other stakeholders.
• Attention to Detail: Meticulous attention to detail to ensure accurate and safe equipment maintenance and repairs.
• Experience: Previous experience in a similar role, particularly with medical or aesthetic laser equipment, is often required.
• Certification: May require specific certifications related to laser safety or equipment maintenance.
• Knowledge of Safety Protocols: In-depth knowledge of safety protocols related to laser equipment operation and maintenance.
• Customer Service: Ability to provide excellent customer service to clients and technician