Field Service Engineer

Avanceon MEA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automation solution provider in Dubai is seeking an experienced Field Service Engineer to deliver technical support and maintain instrumentation systems. The ideal candidate will have a Bachelor's Degree in Engineering and at least 3 years of experience in the field. This role emphasizes customer satisfaction and operational excellence in the Oil & Gas, Petrochemical, and manufacturing sectors.

Qualifications

• At least 3 years of experience in industrial instrumentation systems.
• Ability to interpret P&ID diagrams and ISA symbology.
• Strong communication skills in English for effective interaction with stakeholders.

Responsibilities

• Coordinate onsite and remote automation technical support.
• Lead field service delivery to ensure customer satisfaction.
• Perform diagnostics, repair, maintenance, and calibration of E&H instrumentation.
• Develop preventive maintenance plans and conduct root cause analysis.

Skills

Field Instruments maintenance

Customer service

Technical support

Process instrumentation

Education

Bachelor's Degree in Engineering (Electronics/Mechatronics)

Tools

Rockwell systems

Job description

Who We Are

Octopus Digital is a pioneer in Industry 4.0 in Pakistan and the Middle East, providing smart factory solutions utilizing AI, big data, IoT, and cloud-native computing. We enable industrial clients to digitize their manufacturing, supply chain, and financial workflows through comprehensive services, including strategic and operational maintenance support. Our multiyear subscription-based services offer 24/7/365 decision support, actionable insights, and business intelligence.

Job Description:

We are seeking a Field Service Engineer in the Dubai region. The successful candidate will coordinate onsite and remote automation technical support, ensuring high-quality service delivery to our customers. Responsibilities include managing the full incident and problem lifecycle, collaborating across technical support, sales, and business development teams.

Major Areas of Responsibility:

• Lead field service delivery to ensure customer satisfaction and operational excellence.
• Execute critical customer-facing activities aligned with business performance metrics.
• Improve customer ratings through effective service and support.
• Provide maintenance and technical support for Field Instruments, including Hartenabled devices and ATG systems.
• Perform diagnostics, repair, maintenance, and calibration of E&H instrumentation.
• Support FMCG and process industries, including Oil & Gas, Power, Chemical, and Petrochemical sectors.
• Develop preventive maintenance plans and conduct root cause analysis.
• Identify and resolve long-term instrumentation asset concerns to improve reliability.
• Respond to emergency technical support requests for corrective maintenance.
• Maintain documentation to enhance the company's data repository and information systems.
• Advise on equipment and design specifications for process control and data acquisition systems.
• Adhere to internal processes and procedures diligently.
• Communicate effectively with OEMs and stakeholders to ensure successful work delivery.

Preferred Requirements & Qualifications:

• Bachelor's Degree in Engineering (preferably Electronics/Mechatronics) with at least 3 years of experience in industrial instrumentation systems' specification, installation, troubleshooting, repair, testing, and calibration.
• Hands-on experience with Rockwell systems.
• Strong knowledge of process instrumentation and measurement systems in Oil & Gas, Food & Beverage, Petrochemical, and manufacturing industries.
• Experience in preventive and corrective maintenance of instrumentation systems.
• Ability to interpret P&ID diagrams, ISA symbology, and hardware/software conventions.
• Excellent communication skills in English for effective stakeholder interaction, including with OEMs.
• Proven ability to work independently and lead technician teams.

Additional Information:

Target Audience: Candidates from Oil & Gas, Petrochemical, Instrumentation, Sales, and Service organizations.

• Strong interpersonal and verbal communication skills in English, with the ability to build lasting customer relationships.
• Adaptability to organizational culture and team contribution.
• Experience in engaging with engineering, IT, and marketing decision-makers.
• Good computer skills with an understanding of automation and engineering technologies.
• Team player with willingness to travel within Dubai and the region for sales activities.