Field Service Engineer

OSI Systems; Dubai, Abu Dhabi; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading company in the security technology sector is seeking a Field Service Engineer to support installation and maintenance of X-ray screening systems across the UAE/MEA region. The ideal candidate will have a degree in Electrical or Mechanical Engineering, relevant experience, and strong technical skills. This role includes responsibilities such as conducting site surveys, troubleshooting, and ensuring compliance with health and safety standards.

Qualifications

• 3-4 years of experience in field service, preferably in the x-ray industry.
• Recognized IT certifications (Microsoft, Cisco, etc.) a plus.

Responsibilities

• Install, commission, and provide service support for X-ray systems.
• Conduct site surveys and prepare site reports.
• Perform system diagnosis, troubleshooting, and repairs.

Skills

Understanding of electronic and mechanical assemblies

Proficiency with test equipment

Excellent communication skills

Organized and detail-oriented

Ability to work under pressure

Education

Bachelor of Technology/Engineering in Electrical or Mechanical Engineering

Postgraduate qualification in Electrical Engineering

Tools

MS Office

Job description

Job Title: Field Service Engineer (Electrical/Mechanical)

Qualifications:

• Bachelor of Technology/Engineering in Electrical or Mechanical Engineering
• Postgraduate qualification in Electrical Engineering (desirable)
• Recognized IT certifications (Microsoft, Cisco, etc.) a plus
• 3-4 years of experience in field service, preferably in the x-ray industry

Job Description:

Responsible for installation, service, and support of Rapiscan X-RAY screening systems in the UAE/MEA region. The role involves supporting all X-ray and Trace product lines across multiple projects.

Responsibilities:

1. Install, commission, and provide service support for Rapiscan’s X-ray and Trace systems in UAE/MEA.
2. Conduct site surveys and prepare professional site reports prior to installation.
3. Perform system diagnosis, troubleshooting, fault finding, repairs, maintenance, and overhauls of Detection systems and subsystems.
4. Complete technical documentation including service reports, engineering change requests, and maintain service data in databases.
5. Carry out preventive and corrective maintenance, attend call-outs, and perform detailed failure analysis.
6. Recommend spare parts and submit service and non-conformance reports promptly.
7. Provide feedback to engineering and management for continuous improvement.
8. Participate in departmental duties and special projects as required.
9. Interact with operators, technicians, and managers regarding equipment status.
10. Adhere to health and safety standards at all times.
11. Make technical decisions, consult with engineering when necessary, and handle requests or disputes as the focal point.
12. Manage incident reports, change requests, and communication within the team.
13. Suggest improvements for work processes and equipment availability.
14. Attend technical meetings and contribute to team goals.

Skills and Attributes:

• Strong understanding of electronic and mechanical assemblies, wiring diagrams, schematics, and high voltage systems.
• Proficiency with test equipment (e.g., DVM) and experience with high-voltage and x-ray equipment.
• Excellent communication skills, organized, detail-oriented, and self-motivated.
• Proficiency in MS Office and ability to learn specialized software.
• Ability to work under pressure, flexible schedule, including on-call, weekends, and holidays.

Location: Dammam/Khobar/Eastern Province, Saudi Arabia