Field Service Engineer

G42; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Field Service Engineer to provide hands-on support for advanced robotic solutions. In this role, you will troubleshoot, maintain, and optimize robotic systems while delivering exceptional customer service. You will be responsible for installations, training, and ensuring seamless integration of robotic systems in various environments. This position offers a dynamic work environment with opportunities for personal growth and development, making it ideal for those passionate about technology and customer satisfaction. Join a forward-thinking team that values innovation and collaboration, and make a real impact in the field of robotics.

Benefits

Healthcare

Education Support

Leave Benefits

Career Development Opportunities

Diverse and Inclusive Culture

Qualifications

• Experience in field service engineering, robotics, or automated systems is preferred.
• Knowledge of robotic systems and software troubleshooting is essential.

Responsibilities

• Provide on-site troubleshooting and emergency repairs for robotic systems.
• Lead installations of new robotic systems and ensure seamless integration.
• Provide hands-on training to customers on system operation and maintenance.

Skills

Troubleshooting

Robotic Systems Knowledge

Problem-Solving

Communication Skills

Customer Service Orientation

Flexibility & Availability

Education

Bachelor's or Master's Degree

Job description

Overview

About Analog: Analog is a new AI company focused on edge computing solutions that seamlessly connect people, places, and things through the use of smart sensors and mixed reality devices. Our mission is to craft technology that amplifies rather than replaces human skills, bridging the gap between possibility and reality.

Job Summary: As a Field Service Engineer (FSE), you will be responsible for providing hands-on technical support, troubleshooting, and problem-solving for advanced robotic solutions in spot & stretch products environment. This role involves installing, maintaining, optimizing, and repairing robotic systems on-site, ensuring seamless integration, and delivering exceptional customer service. You will work closely with customers to optimize the program, provide training, and carry out emergency repairs and routine maintenance to ensure the systems are functioning efficiently and meeting the customer’s specific needs.

Responsibilities

• Troubleshooting & Repairs: Provide on-site troubleshooting and emergency repairs for robotic systems, ensuring minimal downtime and quick recovery of operations.
• System Optimization & Maintenance: Optimize robotic systems and software for enhanced performance. Conduct routine maintenance and servicing, identifying issues before they impact system functionality.
• Installations & Integrations: Lead installations of new robotic systems, ensuring seamless integration into the customer’s warehouse environment. This includes system configuration, setup, and calibration.
• Customer Training & Support: Provide hands-on training to customers, ensuring they fully understand system operation and maintenance procedures. Offer ongoing support to resolve any questions or issues post-installation.
• Warranty Management: Address warranty-related issues, ensuring proper procedures are followed and customers are fully supported.
• Documentation: Maintain accurate records of services provided, including troubleshooting, repairs, parts replaced, and training conducted. Ensure that service reports are up-to-date and submitted on time.
• Collaboration: Work with internal teams (engineering, product development, customer support) to relay customer feedback and assist in product improvements or troubleshooting escalations.
• Customer Relations: Build and maintain positive relationships with customers, ensuring satisfaction and addressing concerns in a timely and professional manner.

Qualifications

Skills and Qualifications:

• Education: Bachelors / Masters in any field.
• Experience: Previous experience in field service engineering, robotics, or automated systems in a warehouse setting is highly preferred. Experience with troubleshooting, installations, and maintenance of robotic systems is a must.
• Technical Skills: Knowledge of robotic systems, automation, and software troubleshooting.
• Problem-Solving Skills: Ability to diagnose complex technical problems quickly and efficiently in a dynamic, fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively explain technical concepts to customers with varying levels of technical expertise.
• Customer-Focused: Strong customer service orientation with the ability to manage relationships and ensure customer satisfaction.
• Flexibility & Availability: Willingness to travel frequently for site visits and work in various environments.

Work Environment: Deployed in industrial settings and suburban environments. Driver’s License is a MUST.

What Working At Analog Offers:

Culture: An open, diverse, and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits, and more.