Field Service Consultant

Al Fahim Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the UAE is seeking a Service Technician responsible for conducting site visits, product training, and investigating customer issues. The ideal candidate will have a strong technical background, proficiency in English, and a Mechanical or Electrical Technician Diploma, ensuring optimal product performance and safety.

Qualifications

• High School Certificate or Diploma (12 years of schooling).
• Mechanical or Electrical Technician Diploma or equivalent from a recognized institute.
• Minimum 2 years of hands-on experience in technical fault analysis and repair.

Responsibilities

• Conduct site visits to investigate product usage issues.
• Implement service marketing activities to ensure customer loyalty.
• Perform technical and safety training.

Skills

Technical knowledge of white goods products

Analytical thinking

Planning and organizational skills

Negotiation skills

Proficiency in written and spoken English

Proficient PC skills

Education

High School Certificate/Diploma

Mechanical or Electrical Technician Diploma

Job description

The job holder is responsible for conducting site visits and providing product service training to ensure optimal product performance and customer satisfaction. The role includes investigating issues, resolving them, and conducting technical and safety training to safeguard the company's interests.

The job also involves executing service marketing activities to promote customer loyalty towards the ‘BOSCH’ service.

Operating Environment:

The job requires establishing user contact and conducting on-site training as specified by the Line Manager. Challenges include:

1. Tough physical environment
2. Responsibility for safety, including training customers on safety do’s and don’ts
3. Identifying reasons for premature product damages, such as products malfunctioning prematurely despite being in working condition

The ideal candidate must be highly analytical, detail-oriented, and observant. They should investigate product issues and determine causes for malfunction. To prevent risks and dangers, they must effectively influence customers to follow safety procedures.

Key Accountabilities:

• Conduct site visits to investigate issues related to product application or usage, including joint visits with the sales team to resolve customer issues.
• Implement service marketing activities and enroll customers into service contracts with managerial approval to ensure loyalty.
• Perform technical and safety training to improve product application and usage methods.
• Attend training sessions conducted by Principal’s representatives to stay updated on new technologies and products.
• Participate in regular meetings with the Line Manager to discuss issues and receive feedback.

Qualifications:

• High School Certificate/Diploma (12 years of schooling)
• Mechanical or Electrical Technician Diploma or equivalent from a recognized institute

Experience:

• Minimum 2 years of hands-on experience in technical fault analysis and repair within a similar industry, including at least 2 years handling customer interactions.

Knowledge & Skills:

• Strong technical knowledge of white goods products, their operation, and application
• Valid UAE driver’s license is desirable
• Analytical thinking ability
• Planning and organizational skills
• Negotiation and training skills
• Proficiency in written and spoken English; knowledge of additional regional languages, including Arabic, is an advantage
• Proficient PC skills

About The Company:

Al Fahim Group, founded in 1958 by the late Abdul Jalil Al Fahim, is one of Abu Dhabi's most successful family businesses. Managed by a board of eight brothers, the company aims to preserve and grow the legacy of its founder. It supports Abu Dhabi’s development by providing quality services in oil and gas, luxury automobiles, hospitality, and investments to foster economic growth.