Field Service Consultant

Al Fahim Group; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading technical service provider in Abu Dhabi is seeking a qualified technician to conduct site visits and provide product service training. The role requires strong analytical skills and knowledge of white goods, with a minimum of 2 years experience in technical fault analysis. A valid UAE driver's license is desirable. This position involves customer interaction and safety training, aiming to ensure optimum product usage and customer satisfaction.

Qualifications

• Minimum 2 years of hands-on experience in technical fault analysis and repair.
• Experience in customer handling within a similar industry.
• Valid UAE driver’s license is desirable.

Responsibilities

• Conduct site visits to investigate product issues.
• Carry out service marketing activities and enroll customers into service contracts.
• Conduct technical and safety training to improve product application.

Skills

Analytical thinking

Planning and organizing skills

Negotiation and training skills

Proficiency in written and spoken English

Sound technical knowledge of white goods products

Education

High School Certificate/Diploma

Mechanical or Electrical Technician Diploma

Job description

Role Purpose:

The job holder is responsible for conducting site visits and providing product service training to ensure optimal product performance and customer satisfaction. The role involves investigating issues, resolving them, and conducting technical and safety training to protect the company's interests.

Operating Environment:

The job holder will establish user contact and conduct on-site training as specified by the Line Manager. Challenges include:
1) Tough physical environment
2) Responsibility for safety, including training customers on safety procedures
3) Identifying reasons for premature product damages, even when products are initially in working condition.

The candidate must be highly analytical, detail-oriented, and observant. They should investigate product malfunctions and influence customers to follow safety procedures diligently.

Key Accountabilities:
- Conduct site visits to investigate product issues, including joint visits with the sales team.
- Carry out service marketing activities and enroll customers into service contracts with approval from the Line Manager.
- Conduct technical and safety training to improve product application and usage.
- Attend training sessions on new technology/products.
- Participate in regular meetings with the Line Manager.

Qualifications:
- High School Certificate/Diploma (12 years of schooling)
- Mechanical or Electrical Technician Diploma or equivalent from a recognized institute

Experience:
- Minimum 2 years of hands-on experience in technical fault analysis and repair within a similar industry, including customer handling experience.

Knowledge & Skills:
- Sound technical knowledge of white goods products
- Valid UAE driver’s license (desirable)
- Analytical thinking
- Planning and organizing skills
- Negotiation and training skills
- Proficiency in written and spoken English; additional languages like Arabic are a plus
- Proficient PC skills