Field Quality Lead, Pest Control & Team Coaching

Rentokil Initial; Dubai; Presencial; AED 112.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Structured training and development

Career growth opportunities

Supportive professional team

Descripción de la vacante

Rentokil Boecker is seeking a Field Quality Assurance Supervisor to lead a service-technician team in delivering high-quality pest control. This hands-on role focuses on field coaching, audits, and client relationships to maintain top service standards.

You will be responsible for training, performance assessments, and ensuring compliance with safety and company policies while supporting sales opportunities from the field.

Formación

• Experience in pest control services, ideally including specialised treatments.
• Proven ability to lead, coach, and develop a field team.
• Strong quality and customer service mindset, with drive to get job done.
• Good communication skills and ability to build lasting client relationships.
• Ability to stay calm, organised, and positive under pressure.
• A valid UAE driving licence.
• High school certificate or equivalent.
• NCPC is an advantage.

Responsabilidades

• Lead, motivate, and develop a field team of service technicians.
• Perform regular field quality audits and spot checks to ensure standards.
• Coach technicians, run training sessions, and conduct performance assessments.
• Ensure new technicians are trained and competent before unsupervised work.
• Lead treatment execution in complex pest control situations.
• Plan time, products, and manpower for client jobs.
• Resolve customer complaints professionally and follow up for satisfaction.
• Build strong client relationships to reinforce trust and retention.
• Ensure tools, equipment, and vehicles are prepared and inspected.
• Ensure adherence to health and safety policies.
• Support generation of new sales leads from the field.
• Prepare and submit quality and service reports to FQA Manager.

Conocimientos

Team leadership

Coaching

Quality mindset

Communication

UAE driving licence

Educación

High school certificate

NCPC (advantage)

Descripción del empleo

Rentokil Boecker is seeking a Field Quality Assurance Supervisor to lead a service-technician team in delivering high-quality pest control. This hands-on role focuses on field coaching, audits, and client relationships to maintain top service standards.

You will be responsible for training, performance assessments, and ensuring compliance with safety and company policies while supporting sales opportunities from the field.