Field Hardware Service Engineer - Angola

Scope and Purpose:

• Keeping the system availability as per the SLA

• Providing full site support

Technical Skills:

• Hand skills is a must.

• Hands-on experience with using the tools and measurement instruments

• Following the operation and service manuals

• Hands-on experience with electromechanical systems. One can be more oriented in one aspect but shall be willing to comprehend the other.

Electrical – Electronics:

• Electrical and electronic basic theory is a must

• Using measuring instruments like AVO meter

• Dealing with high and low voltage circuits

• Troubleshooting electronic PCB as a black box of inputs, outputs, status indicators

• Using electronics interfaces like serial communication, CAN bus, Profinet

• Interpreting and comprehending the wiring diagrams

• Electronic components like sensors, proximities, drivers, servo motors.

• Familiar with PLC systems. Preferred if familiar with SIEMENS S7 and SEW drivers

• Familiar with automation systems. Preferred if dealt with automated systems like AGV, ROV, or drones.

• Software backup and upgrade

Mechanical:

• Basic mechanical principles is a must

• Dealing with sophisticated mechanical components, assembling and disassembling interconnected parts

• Ability to handle, provide, and operate the needed tools for erecting and assembling huge mechanical systems (trolley chain hoist, electrical chain hoist)

• Fine-tuning and adjustment using tension meter, torque wrench.

• Interpreting mechanical drawing. Comprehending pneumatic air control valves

• Preferred if experienced with pneumatic systems, positive and negative air pressures, compressors.

• Basic hydraulic systems principles.

• Capable of dealing with conveyors, rollers, pulleys, belts, tensions, mechanical joints, bearings.

• Analytical thinking. Attention to details.

• Ability to comprehend different installation materials

Key Result Areas & Responsibilities:

• Ensuring all time normal operation of the designated system at the customer premises

• Troubleshooting and maintenance (PM/CM) of the designated system. Following the routine schedule of repairing.

• Capable of performing the installation and commissioning

• To test, measure, align, and calibrate the designated system

• Documenting the onsite performance is a must. Following the reporting scheme. Providing a detailed feedback to the seniors.

• Transparent reporting to the service desk

• Research and determine the reusability of parts in accordance with the published guidelines

• Dealing with the spare parts inventory, availability, and ordering. Managing spare parts cycle times.

• Testing the system performance and demonstrates the operation and servicing to the customer

• Analyze customer complaints to diagnose a system fault

• Capable of Upgrading, retrofitting, or modification for the onsite system

• Keeping up to date on administrative responsibilities

• Keeping the line manager regularly updated regarding status of assigned jobs and customer concerns

Qualifications:

• Bachelor degree in any of the following disciplines:

• Electrical Engineering “Electronics, Control, Automation, Communication, Computer”

• Mechanical Engineering “Robotics, Mechatronics, Industrial Automation, internal combustion engines, heavy equipment-machinery”.

• Or any equivalent discipline and degree

• Minimum 3 years of experience as a full-time field service engineer.

• Fluency in English language is a must

• Resourceful and able to work independently

• Quick response and fast acting. Ability to work in a fast-paced environment. Ability to adapt to changing circumstances.

• Ethical and trustworthy

• Proficient level of computer skills including MS Outlook, Word, Excel, PowerPoint.